Job Title Customer Service Executive Location Andheri Mumbai Position Customer Service Executive Job Summary The Customer Service Executive is responsible for delivering exceptional service to customers by handling inquiries resolving issues and ensuring customer satisfaction This role requires strong communication skills problem-solving abilities and a customer-first mindset Key Responsibilities i Respond to customer queries via phone email chat or social media in a timely and skilled manner i Provide accurate information about products i Handle complaints and resolve issues efficiently to maintain customer trust i Maintain detailed records of customer interactions in CRM systems i Collaborate with internal teams to ensure smooth resolution of customer concerns i Monitor and report on customer feedback to improve service quality Skills Qualifications i Bachelor s degree or equivalent experience in customer service or related field i Excellent verbal and written communication skills i Strong problem-solving and conflict-resolution abilities i Proficiency in MS Office and CRM software i Ability to work under pressure and meet deadlines i Positive attitude and strong interpersonal skills Preferred Experience i 5 years in a customer service role i Experience in industry-specific knowledge e g telecom e-commerce banking Key Performance Indicators KPIs i Customer satisfaction score CSAT i First response time and resolution time i Call quality and adherence to scripts

📌 Hiring For Customer Service Executive In Mumbai
🏢 Lisa HR Consultancy
📍 Mumbai