DESCRIPTION GAR Global Accts Rec is looking for a proactive customer and detail-oriented Collections Analyst whose main responsibility will be to handle inbound make outbound calls to resolve accounts receivables related queries received from Amazon customers As a Collections Analyst you will support Amazon s customers to resolve billing issues reconcile accounts and drive monthly collection targets The successful individual is expected to be self-motivated be a quick learner have strong ownership and earn trust with our customers to facilitate timely payment Understanding of Accounts Receivables process Should be flexible for Night Shift The role requires to work from office 5 days weekly Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date credits and collections are applied uncollectible amounts are accounted for and miscellaneous differences are cleared Collaborate with various stakeholders Billing Finance Legal Tax Customer Service to resolve customer disputes and queries to establish and maintain good client relationships both internally and externally Monitor high-risk accounts and ensure timely escalation of challenges to management Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Meet the monthly productivity goals Reconcile complex accounts and have excellent attention to detail Key job responsibilities Reconcile complex accounts and have excellent attention to detail Understanding of Accounts Receivables process Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date credits and collections are applied uncollectible amounts are accounted for and miscellaneous differences are cleared Collaborate with various stakeholders Billing Finance Legal Tax Customer Service to resolve customer disputes and queries to establish and maintain positive client relationships both internally and externally Monitor high-risk accounts and ensure timely escalation of challenges to management Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Meet the monthly productivity goals Reconcile complex accounts and have excellent attention to detail BASIC QUALIFICATIONS Degree in Finance Accounting Business Studies or other related areas o 2 to 4 years of experience in Accounts Receivables or other customer facing department experience o Ability to provide exceptional customer experience o Strong communication skills both written and verbal o Good interpersonal skills and team player o Ability to take initiatives meet tight deadlines and prioritize workload o Proficient in Microsoft Excel and Word PREFERRED QUALIFICATIONS Master s degree or above in finance accounting or related field Prior exposure to Oracle ERP Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner