Guest assistance Warmly welcome guests assist with check-in and check-out and provide personalized attention to VIPs or repeat guests Customer service Promptly and professionally handle guest queries requests and complaints Information and promotions Maintain up-to-date knowledge of hotel facilities services and local attractions to provide guests with accurate information Department coordination Liaise and coordinate with departments like Front Office Housekeeping and Food Beverage to ensure all guest requirements are met efficiently Record keeping Maintain accurate records of guest preferences feedback and interactions Promotions Promote hotel services special offers and loyalty programs to guests Presentation Ensure the cleanliness and presentation of the lobby and other guest areas Key skills and qualifications Excellent communication and interpersonal skills A professional outgoing and customer-oriented attitude Strong organizational and time-management abilities Problem-solving and conflict resolution skills Proficiency in English with additional languages being a plus Computer literacy A diploma or degree in Hospitality Management is often preferred Experience in the hospitality industry is often required Job Types Full-time Permanent Perks Food provided Provident Fund Work Location In person