Roles Responsibilities Team Leadership and Collaboration - o Lead and mentor a team of Key Accounts Executives o Foster a collaborative environment with cross-functional teams including operations finance and customer support Key Account Management - o Act as the main point of contact for assigned clients addressing any concerns or issues promptly o Develop and maintain strong relationships with key clients understanding their business needs and ensuring customer satisfaction o Identify and prioritize key accounts based on strategic importance and potential for growth o Handling Client pressure doing crucial Periods High volume Challenging Situations Collaboration and Communication - o Collaborate with internal teams including operations finance and customer support to ensure seamless service delivery o Regular communication of MIS Reports to the Clients o Communicate effectively with clients to gather feedback and address concerns o Regular and ongoing Reporting to the Directors After Sales - o Coordination With Clients for Receiving indents o Coordination With Operation s o team for placement of vehicles o Coordination of Ensuring Timely billing Payment o Tracking of Vehicles with support from Branches o Follow up on receipt of Payments from clients o Reconciliation of revenue numbers and receipt of payments on a monthly basis Revenue Generation - o Participating In Bidding and RFQ in day to day basic o Proactively manage contract renewals and negotiations with key clients o Ensure timely renewal and minimize customer churn Revenue Growth - o Collaborate with the sales team to identify upsell and cross-sell opportunities within key accounts o Set and achieve revenue targets for key accounts closely monitoring performance against goals Key Account Strategy - o Develop and execute strategic plans to maximize revenue and growth from key accounts o Identify and prioritize key clients ensuring a balanced and diversified portfolio Market Analysis - o Stay informed about market trends competitor activities and industry developments o Provide regular reports and updates on market conditions and potential opportunities Key Interfaces External Interfaces Customer Internal Interfaces Other Branches Sales Team Management Account Team Role Requirements Desired Qualifications Graduate Desired Experience Previous experience in key account management within the transportation or logistics industry Relevant Experience 4-9 years Functional skills Team Leadership - Leadership skills to manage and motivate a team fostering a positive work environment and ensuring optimal performance Industry Knowledge - Understanding of the Indian transportation and logistics industry including key players regulations and market trends Strategic Planning - Ability to develop and implement strategic plans that align with the company s goals and objectives Financial Management - Proficiency in financial analysis budgeting and cost control to ensure the efficient use of resources and maximize profitability Customer Relationship Management - o Excellent relationship-building skills to establish and maintain strong connections with key clients o Customer-centric approach with a focus on understanding and addressing the unique needs of key accounts o Ability to anticipate customer concerns and proactively provide solutions Sales Skills - Proven track record in sales with the ability to identify pursue and close business opportunities Negotiation Skills - Strong negotiation skills to secure favorable terms in contracts and agreements Communication Skills - o Clear and effective communication skills both verbal and written o Ability to convey complex ideas and information in a concise and understandable manner o Active listening skills to understand client requirements and feedback Technological Proficiency - o Familiarity with relevant technologies and software used in the transportation and logistics industry for tracking planning and communication o Competence in using relevant tools and technology for analysis and reporting Risk Management - Understanding and ability to manage risks associated with transportation operations including regulatory compliance safety and security Regulatory Compliance -Stay abreast of and ensure compliance with relevant laws and regulations governing the transportation industry in India Data Analysis - Utilize data analytics to make informed decisions optimize routes and enhance overall operational efficiency Continuous Learning - Stay updated on industry advancements market trends and new technologies to ensure the company remains competitive Behavioral competencies Customer Focus - o Customer-centric mindset with a dedication to understanding and meeting the needs of key accounts o Prompt response to client inquiries and concerns ensuring a positive customer experience Relationship Building - o Ability to build and maintain strong trust-based relationships with key clients and internal teams o Skill in networking and cultivating connections within the transportation industry Collaboration - o Ability to collaborate seamlessly with cross-functional teams including operations finance and customer support o Willingness to share insights and work collectively towards common goals Problem Solving - o Strong problem-solving skills to address challenges and find innovative solutions o Proactive approach to identifying and mitigating potential issues Resilience - o Proactive approach to identifying and mitigating potential issues o Ability to maintain focus on long-term goals despite short-term obstacles Time Management - o Effective time management skills to prioritize tasks meet deadlines and handle multiple responsibilities o Capacity to balance strategic planning with day-to-day operational demands Results Orientation - o Results-driven approach with a focus on achieving and exceeding sales targets o Accountability for key performance indicators and measurable outcomes Adaptability - o Readiness to adapt to changing market conditions industry trends and organizational requirements o Ability to adjust strategies and approaches based on evolving circumstances Cultural Sensitivity- Understanding and appreciation of cultural nuances particularly in a diverse and dynamic market like India Job Type Full time Pay 328 513 15 - 1 224 146 69 per year Work Location In person

📌 Key Account Manager (Tamil Nadu)
🏢 HR TalentHub
📍 Tamil Nadu