Position Global Support Associate Location Greater Noida West Work from Office Experience 2-5 Years Working Days Monday to Saturday 1st 3rd Saturday Off All Sun Off Shift Timing 9-hour shift between 11 00 AM to 12 00 AM Drop facility after 9 PM About the Role We are seeking a proactive and customer-focused Global Support Associate to deliver world-class technical and customer support to our international clients In this role you will handle real-time queries through email chat and ticketing systems ensuring fast response and effective resolution Key Responsibilities Monitor and manage real-time issues reported during exams through Freshdesk ticketing tool Respond promptly to tickets email queries and chat support requests Escalate unresolved or critical tickets to Tier 2 Support when required Coordinate closely with the Examination Coordinator and Technical Team to ensure timely issue resolution Validate or generate exam codes on the platform as per the process guidelines Maintain accurate documentation of support interactions and resolutions Ensure adherence to SLAs and deliver high-quality customer service at all times Required Skills Qualifications Experience 2 to 5 years in Customer Support Global Support Helpdesk or Technical Support roles Communication Excellent written and verbal communication skills in English with a customer-centric attitude Tools Knowledge Experience with CRM or ticketing tools like Freshdesk Zendesk Jira or ServiceNow Technical Ability Basic understanding of web-based applications system navigation and troubleshooting Problem Solving Ability to analyze issues logically and take ownership till resolution Multitasking Capable of handling multiple conversations and tasks in a fast-paced workplace Process Orientation Strong attention to detail and adherence to service guidelines and SLAs Why Join Us Work with a dynamic team supporting global customers Opportunity to grow in international support operations Exposure to global tools processes and best practices Supportive and collaborative work culture Excellent career growth opportunities Application Process Ready to make an impact Send your updated resume to kirtika sharma ncreduservices com Job Type Full-time Work Location In person

📌 Hiring || Global Support Associate || Noida (Uttar Pradesh)
🏢 NCR Eduservices
📍 Uttar Pradesh