Job Title Customer Relationship Manager Only Female Candidate Location Onsite Job Summary The Customer Relationship Manager is responsible for building and maintaining solid relationships with customers ensuring high satisfaction levels resolving complaints promoting repeat business and improving the overall customer experience through the effective use of CRM tools and communication Key Responsibilities Respond to customer inquiries and ensure timely resolution Maintain long-term relationships with existing customers Update and manage CRM software and customer database Handle customer complaints and escalations efficiently Coordinate with sales support and operations teams Follow up for renewals repeat orders and subscription reminders Assist with customer onboarding and documentation Identify opportunities for cross-selling and up-selling Maintain reporting and MIS - calls tickets conversions churn retention etc KPIs Key Performance Indicators First Response Time Resolution Time Customer Retention Repeat Business Ratio Ticket Closure Rate Required Skills Excellent verbal and written communication skills Strong interpersonal and customer-handling abilities Multitasking and time-management skills Analytical thinking and reporting skills Negotiation and conflict-resolution skills Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Work Location In person

📌 Crm (only Female Candidate) (Uttar Pradesh)
🏢 Important Group
📍 Uttar Pradesh