About Realtooth Realtooth is a premier chain of advanced dental clinics known for delivering world-class dental care with compassion and technology We take pride in our excellence-oriented culture and are looking for strong leaders to uphold and elevate our service experience With a strong focus on patient experience and service excellence we are expanding our leadership team and inviting high-caliber professionals to join us Role Overview The Front Office Manager will be responsible for directing and managing all front desk operations ensuring structured patient engagement seamless coordination and maximum patient satisfaction to ensure a seamless patient journey from entry to exit This role requires exceptional leadership strong organizational abilities and a passion for delivering a high-quality patient experience through efficient reception management coordination and team supervision Key Responsibilities Lead and supervise the front desk team across clinics to ensure smooth daily operations Oversee patient check-in appointments billing coordination and check-out processes with accuracy and efficiency Maintain a welcoming professional and patient-centric environment at the reception Ensure proper queue management and communicate delays or updates to patients politely and proactively Monitor staff scheduling attendance grooming standards and work conduct Train front office executives on patient handling communication service quality and SOPs Handle escalated issues and ensure timely resolutions with empathy and maturity Coordinate with CRM Doctors Accounts and Clinic Managers for smooth patient flow Maintain and analyze front office MIS reports including patient footfall productivity metrics Ensure strict adherence to Realtooth protocols confidentiality and service excellence Skills Competencies Robust leadership and team-handling capability High emotional intelligence patience and service orientation Ability to multitask stay organized and work under peak hours calmly High emotional intelligence patience and problem-solving capability Strong sales persuasion skills while maintaining a service-oriented approach Proficiency in MS Office Softwares Google Sheets and report preparation Capability to multitask prioritize and work in a fast-paced performance-driven environment Eligibility Criteria Fluency in English is Mandatory 100 speaking and reading writing Pleasing Confident Personality Professional appearance behaviour and discipline Qualification Graduate Postgraduate Any stream MBA will be added benefit Experience 3-7 years in Front desk managing CRM Patient Relationship Hospitality Healthcare Wellness Hospital industry Minimum 2-3 years of team-leading or supervisory experience preferred Location Lucknow Gomtinagar Gomtinagar Extension What We Offer Competitive salary with lucrative incentives Fast-track growth and leadership opportunities Strong professional learning development environment Opportunity to work with an established premium healthcare brand Please share your CV here- Contact HR 91 (phone hidden) or mail us at - hr realtooth gmail com Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Work Location In person