US based Healthcare Industry Written and speak English is must Night shift - work from home Role Chat or Email Support Executive Specialist Clear Health is building a better digital care model for end-to-end management of chronic skin disease We are seeking a highly organized and detail-oriented individual to join our team as an Operations and Customer Support Specialist for our telehealth platform In this role you will primarily be responsible for ensuring the smooth functioning of our telehealth operations while providing technical assistance and exceptional customer support to our users The ideal candidate will have a strong operational mindset excellent problem-solving skills and a passion for delivering a seamless telehealth experience to our customers Responsibilities Job Summary Oversee and manage the day-to-day operations of our telehealth platform including all backend work such as scheduling appointments maintaining patient records coordinating with healthcare provider assist guide new users Maintain a comprehensive knowledge base of product platform features updates and best practices effectively communicate these to customers and colleagues Respond promptly and professionally to customer inquiries and provide accurate information regarding services features and functionalities Provide technical support and troubleshoot basic technical issues independently which are related to the users and product Collaborate with the technical team to understand resolve complex technical issues while ensuring effective communication and timely resolution Proactively identify opportunities to improve operational efficiency streamline processes and enhance the overall user experience Minimum Skills Required Bachelor s degree MS office High Proficiency in English both spoken and written Email live chat customer support experience Exceptional analytical and organizational skills Experienced in the investigation of quick resolution and escalation To-do attitude and problem-solving state of mind Strong multitasking skills in a high-energy environment Customer-orientated flexible and supportive of the team Desired Skills Experience Former experience in a tech start-up industry Experience of working in a quick pace customer service environment Strong technical aptitude and familiarity with various software applications e g Telehealth software and platforms Customer support ticketing systems Electronic health record systems Job Types Full-time Permanent Pay 15 000 00 - 35 000 00 per month Work Location Remote

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