DESCRIPTION Are you customer obsessed flexible smart and analytical strategic yet execution focused and passionate about e-commerce Are you an experienced entrepreneurial leader with a strong work ethic If yes this opportunity at Amazon Home Services will appeal to you We are looking out for candidates for Catalog Specialists In this role you will be responsible for working closely with Service Providers Customer Service team Customer outbound process Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute short-term issues You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience Roles and Responsibility Under general supervision follow pre-defined processes guidelines and SOPs to perform tasks with high levels of accuracy and productivity Tasks including interacting and coordinating with customers gathering and presenting customer feedback and ensuring Amazon remains competitive wide selection and positive product information and solving challenging operational goals Also include maintaining records of work tracking business workflow escalating deviations Report audit results and communicate them to others within the organization Analyze data and identify new trends patterns Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality Should be open to working on Saturday Sunday with any other 2 days of the week as off BASIC QUALIFICATIONS Bachelor s degree Speak write and read fluently in English Experience with Microsoft Office products and applications Experience with Excel PREFERRED QUALIFICATIONS Bachelor s degree in business administration finance economics computer science data science engineering or other related field Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Catalog Assistant, Vas (Karnataka)
🏢 Amazon.com
📍 Karnataka