Job Summary The Clinic Operations Manager oversees the daily administrative and operational functions of the clinic ensuring efficient workflow superior patient experience regulatory compliance and smooth coordination between clinical and non-clinical teams The role involves managing staff performance scheduling customer service billing processes vendor coordination and overall facility management Key Responsibilities Manage day-to-day operations of the clinic to ensure effective patient flow and service delivery Supervise front office reception nursing staff pharmacy billing and housekeeping teams Ensure accurate patient registration appointment scheduling billing documentation and cash handling Improve patient experience by addressing queries complaints and service concerns promptly Coordinate with doctors and medical staff to meet operational needs and maintain high service standards Implement operational policies SOPs and quality improvement initiatives Oversee inventory control medical supplies and coordination with purchase vendor management Monitor clinic finances including daily cash collection expense tracking petty cash management and MIS reporting Maintain clinic licensing insurance statutory compliance waste management compliance and safety audits Manage employee schedules attendance onboarding and basic HR coordination Monitor digital records and software such as Clinic HMS Management systems Support marketing activities digital promotions and patient engagement programs Prepare operational reports and performance analytics for management review Handle facility maintenance including equipment servicing housekeeping standards and security Ensure readiness for emergencies and adherence to hygiene infection control protocols Required Qualifications Bachelor s degree in Hospital Healthcare Business Administration Minimum 2-3 years of experience in clinic operations or healthcare administration Knowledge of healthcare regulations and clinic licensing requirements Key Skills Competencies Strong leadership team management skills Excellent communication interpersonal skills Customer service orientation and problem-resolution ability Time management and multitasking skills Financial awareness and reporting capability Ability to work under pressure and adapt to changing needs Additional Benefits Performance Based Appraisal Incentive How to Apply Send your CV to hrdcareoneploy gmail com Contact (phone hidden) (phone hidden) Job Types Full-time Permanent Pay 16 000 00 - 18 000 00 per month Perks Flexible schedule Leave encashment Work Location In person

📌 Operation Manager (Kerala)
🏢 Care One Poly Clinic
📍 Kerala