Work Schedule Standard Mon-Fri Environmental Conditions Office Are you ready to be a valued colleague within a Global IT Organization surrounded by hard-working and driven individuals Information Technology within the Contact Center space is constantly evolving and we are growing with it Come join our team and be part of this exciting journey Discover Impactful Work We are currently seeking a skilled and dedicated Sr Business System Analyst BSA III The BSA will act as a bridge between business collaborators product owners and technical teams to define document and translate requirements into Salesforce Health Cloud Life Sciences Cloud solutions that support Risk Evaluation and Mitigation Strategy REMS programs to drive a range of sophisticated IT projects from inception through execution within the Medical Communications department of the Clinical Research Group As a key member of our Project Management Office you will have the opportunity to drive technology enablement and innovation as we move towards the future You will be encouraging and cultivating positive relationships and establishing trust with clients and internal business partners Collaborating closely with global multi-functional teams your role will involve delivering effective solutions that drive desired business outcomes As our technology footprint and portfolio expands timely execution of our portfolio and technology roadmap is key to our success If this challenge excites you please apply within Sr Business System Analyst Responsibilities Capture analyze and document business requirements functional specifications and process flows for REMS programs on Salesforce Health Cloud or Life Sciences Cloud Translate sophisticated regulatory workflows Prescriber Pharmacy Patient AR Call Center etc into Salesforce capabilities Facilitate workshops with multi-functional team members IT QA Validation and Business Teams Create user stories acceptance criteria and use case diagrams aligned to Agile sprints Support development and QA teams during design build and testing phases SIT UAT and PQ Partner with validation and compliance teams to ensure work meet GxP and audit requirements Collaborate with Product Owner and Scrum Master to prioritize backlog refine epics stories and ensure traceability across Jira TestRail and Confluence Contribute to URS FRS SOP documentation and RACI matrices for validated systems Assist with data migration mappings integrations Mulesoft SFTP AWS etc and change control impact assessments CREQ CSVC Participate in sprint planning retrospectives and daily stand-ups as part of the Agile cadence Knowledge about AppExchange products Education and Experience Bachelor s or Master s degree in Computer Science Previous experience that provides the knowledge skills and abilities to perform the job comparable to 5 years experience working in a Salesforce software development environment of which at least 4 years must be directly involved in leading small to medium requirement gathering initiatives or equivalent combination of education training and experience Salesforce certifications Administrator Business Analyst Salesforce Administrator preferred Understanding of data privacy regulations and multi-stakeholder coordination manufacturer pharmacy call center prescriber patient The candidate should have a demonstrable understanding of regulated environments GxP 21 CFR Part 11 HIPAA and experience working in Agile frameworks REMS Risk Evaluation and Mitigation Strategies experience is preferred Knowledge Skills and Abilities Domain Expertise Health care proven ability is preferred Salesforce Skills Health cloud or Lifesciences cloud experience is preferred Understanding of Objects Flows Process Builder Lightning Pages Data Model Integrations and Field Audit Trail Compliance configurations Regulatory Knowledge Familiarity with FDA REMS guidelines 21 CFR Part 11 HIPAA GxP validation practices Requirements Management Expertise in eliciting and documenting business and functional requirements process mapping and user story creation Tools Experience with Jira Confluence TestRail and Gearset Azure DevOps for traceability and deployments Agile Practices Robust knowledge of Agile ceremonies story grooming estimation sprint planning retrospectives and Definition of Done DoD Communication Excellent verbal and written communication skills ability to simplify complex concepts for technical and non-technical participants Physical Requirements and Working Environment Thermo Fisher Scientific values the health and well-being of our employees We support and encourage individuals to build a healthy and balanced environment where they can thrive Below is listed the working setting requirements for this role Rotating shifts may be required and the primary operation supports US business hours Ability to access and use a variety of computer software developed both in-house and off-the-shelf Ability to communicate information and ideas of others will understand with the ability to listen to and understand information and ideas presented through spoken words and sentences Frequently interacts with others to acquire or relate information to diverse groups Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals Requires multiple periods of concentration Constant interaction with clients associates required Daily exposure to high pressure strong concentration needed The position is a hybrid position with some days in office and some days from private remote location Our Mission is to enable our customers to make the world healthier cleaner and safer Watch as our colleagues explain 5 reasons to work with us As one team of 128 000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued Apply today http jobs thermofisher com Thermo Fisher Scientific is an EEO Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status Accessibility Disability Access Job Seekers with a Disability Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments If you are a job seeker with a disability or assisting a person with a disability and require accessibility assistance or an accommodation to apply for one of our jobs please submit a request by telephone at 1-(phone hidden) Please include your contact information and specific details about your required accommodation to support you during the job application process This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process Messages left for other purposes such as not being able to get into the career website following up on an application or other non-disability related technical issues will not receive a response

📌 Sr. Business System Analyst (bsa Iii) (India)
🏢 Thermo Fisher Scientific
📍 India