Technology Consulting- Agile Coach EY is a global leader in assurance tax transaction and advisory services Technology is at the heart of what we do and deliver at EY Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization Fueled by strategic investment in technology and innovation Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale As part of Client Technology you ll work with technologists and business experts blending EY s deep industry knowledge and innovative ideas with our platforms capabilities and technical expertise As a catalyst for change and growth you ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY That means more growth for you exciting learning opportunities career choices and the chance to make a real impact EY Technology Technology has always been at the heart of what we do and deliver at EY We need technology to keep an organization the size of ours working efficiently We have 250 000 people in more than 140 countries all of whom rely on secure technology to be able to do their job every single day Everything from the laptops we use to the ability to work remotely on our mobile devices and connecting our people and our clients to enabling hundreds of internal tools and external solutions delivered to our clients Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization EY Technology supports our technology needs through three business units Client Technology CT - focuses on developing new technology services for our clients It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly Enterprise Workplace Technology EWT - EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services EWT will also support our internal technology needs by focusing on a better user experience Information Security Info Sec - Info Sec prevents detects responds and mitigates cyber-risk protecting EY and client data and our information management systems The opportunity This role leads complex or large process improvement initiatives using process improvement methodology e g Lean Agile etc to develop identify analyze and improve existing business processes Applies functional expertise to improve business and client results This role also applies structured change management approaches to ensure process adoption while minimizing operational disruptions Your key responsibilities Develops and applies process definition improvement and design methodologies to identify analyze and improve business processes to improve quality reduce costs increase efficiencies productivity increase customer satisfaction etc Leverages technical expertise to coach other process improvement crew through initiatives Concatenates process improvement data and uses key metrics to measure outcomes Manages process improvement initiatives from inception through implementation ensuring deadlines are met Defines scope and requirements establishes timeline and ensures timely completion of deliverables Develops documentation to support analysis and improvement including business requirements functional specifications process maps and gap problem analyses Develops and manages effective working relationships with internal clients primarily senior leaders and key stakeholders Supports the development of training and or change management materials and activities to support new processes and procedures Coordinates follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained Plans and implements quality assurance and compliance processes Participates in special projects and performs other duties as assigned Applies change management methodologies communication planning organizational readiness assessments and stakeholder analyses to ensure smooth adoption of new processes Monitors implementation of change management to minimize disruption to business operations Evaluates business processes to identify when system or software changes should be initiated Acts as a change agent driving adoption of best practices within the IT organization Skills and attributes for success A team player with strong analytical communication and interpersonal skills Constantly updating yourself about new technologies in the market A winning personality and the ability to become a trusted advisor to the stakeholders To qualify for the role you must have Minimum 8 years of experience in business process improvement operational excellence or change management Bachelor s degree B E B Tech B A B Sc in Business Administration Information Systems Engineering or a related field graduate degree preferred Good to have skills include process mapping stakeholder analysis change enablement communication planning data-driven decision making and familiarity with enterprise tools for documentation and collaboration Strong analytical project management and interpersonal skills are required to support cross-functional initiatives Preferred certifications include Lean Six Sigma Green Belt or above Prosci Change Management Agile or Scrum certifications Ability to lead end-to-end improvement projects foster stakeholder engagement and drive sustainable change through structured methodologies and influence Ideally you ll also have Strong verbal and written communication facilitation relationship-building presentation and negotiation skills Be highly adaptable adaptable and creative Comfortable interacting with senior executives within the firm and at the client What we look for Strong teamwork work ethic product mindset client centricity and a relentless commitment to EY values What working at EY offers We offer a competitive remuneration package where you ll be rewarded for your individual and team performance Our comprehensive Total Rewards package includes support for flexible working and career development and with FlexEY you can select benefits that suit your needs covering holidays health and well-being insurance savings and a wide range of discounts offers and promotions Plus we offer Support coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that s right for you EY is committed to being an inclusive employer and we are happy to consider versatile working arrangements We strive to achieve the right balance for our people enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities While our client-facing professionals can be required to travel regularly and at times be based at client sites our flexible working arrangements can help you to achieve a lifestyle balance About EY As a global leader in assurance tax transaction and advisory services we re using the finance products expertise and systems we ve developed to build a better working world That starts with a culture that believes in giving you the training opportunities and creative freedom to make things better Whenever you join however long you stay the exceptional EY experience lasts a lifetime