Role Overview We are seeking an experienced Enterprise Service Management ESM Tools Administrator with strong expertise in implementing configuring and managing ESM ITSM platforms The ideal candidate will have at least 5 years of hands-on experience in tool administration ensuring seamless platform operations integrations upgrades and supporting business process automation across IT and non-IT functions Key Responsibilities Administer configure and maintain ESM tools e g ServiceNow BMC Helix Jira Cherwell Freshservice or equivalent Manage user accounts roles permissions and security compliance within ESM platforms Implement and customize workflows forms catalogs reports and dashboards to meet organizational needs Ensure system availability performance optimization and proactive issue resolution Collaborate with IT and business teams to gather requirements and translate them into tool configurations Manage integrations of ESM platforms with monitoring tools HR Finance and other enterprise applications Perform regular upgrades patching and platform enhancements while ensuring backward compatibility Develop and maintain technical documentation configuration guides and standard operating procedures Provide support for incident problem change and request management modules Drive automation initiatives to enhance efficiency and service delivery Required Skills Qualifications 5 years of proven experience in administering and supporting ESM ITSM platforms Strong knowledge of ITIL processes and how they align with ESM tool functionalities Hands-on expertise in configuring workflows automation service catalogs and reporting Experience with system integrations using APIs web services or connectors Proficiency in scripting JavaScript PowerShell or equivalent for automation and customization Strong troubleshooting analytical and problem-solving skills Experience managing platform upgrades and migrations Excellent communication and stakeholder collaboration skills Your future duties and responsibilities Required qualifications to be successful in this role Together as owners let s turn meaningful insights into action Life at CGI is rooted in ownership teamwork respect and belonging Here you ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life That s why we call ourselves CGI Partners rather than employees We benefit from our collective success and actively shape our company s strategy and direction Your work creates value You ll develop cutting-edge solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team one of the largest IT and business consulting services firms in the world

📌 Esm Tools Admin (Karnataka)
🏢 CGI
📍 Karnataka