KM Associate Job Req ID 53353 Posting Date 19 Nov 2025 Function Service Unit Business Location 25A DLF City Phase-III Gurugram India Salary competitive Why this job matters You will create share and manage the knowledge and information of a customer You will regularly check-in with the customer understand the customer s industry business and goals You will help customer to optimize utilization of their existing and available products to ensure best practice adoption You will ensure customer interests are met and you will support Customer in External Calls communications to ensure customer gets served rightly Therfore you will manage internal and external communication accordingly to ensure timely and positive outcomes delivering excellent levels of service and quality consistently achieving results for Customer You will adopt multidisciplinary approach to achieve organisational objectives by making the best use of knowledge What you ll be doing Receive and Index knowledge articles and data from customer and supplier organisations Maintain library of Work Instructions that are developed and updated by the operational teams Plan and perform pre-audit checks Support audits internal external - Execute audit plan action Maintain knowledge structure - Manage document management knowledge structure including Operations Manual Audit operations manual elements - Audit contents for consistency and adherence to standards Audit contents for consistency and adherence to standards Correct minor issues with Operations Manual - Identify gaps and co-ordinate actions to address gaps including in Operations Manual Issue revised Operations Manual Develop and maintain knowledge articles to address gaps where practical Review maintain continuity crisis plans - Ensure document and knowledge are available consistent with continuity plans Experience you would be Expected to Have Bachelor s degree in relevant field Experience working with customer facing role and ability to meet the customers needs in line with the business requirements Excellent communication and interpersonal skills Experience with development of solution processes Good to have some exposure of project management methodology and techniques Flexible approach able to operate effectively with uncertainty and change Familiarity Incident Problem and Change Management processes Familiarity with telecom managed services knowledge e g LAN WAN IPT Security Cloud Conference etc Experience in working with complex multi-divisional multi-geographical customers Experience in a Service Management role preferred Experience in collaborating with cross-functional teams E g Account Contract Technical Projects etc ITIL v3 v4 foundation certified preferred The skills you ll need Personal - to accept feedback and develop self-awareness Navigate relationships openly and honestly sharing knowledge and information to directly benefit or support others Self-driven self-motivated enthusiastic and with a can do attitude Relevant Knowledge Management Exp 2 years IT Service Management domain Basic knowledge of MS Office Suite Servive now SharePoint One Note Basic AI Applications such as Co-pilot Team Player - Ready to share knowledge and information to directly benefit or support team colleagues Willingness to help a team member in need Straight Talker - Communicate and persuade in a clear and professional way Our leadership standards Looking in Leading inclusively and Safely I inspire and build trust through self-awareness honesty and integrity Owning outcomes I take the right decisions that benefit the broader organisation Looking out Delivering for the customer I execute brilliantly on transparent priorities that add value to our customers and the wider business Commercially savvy I demonstrate strong commercial focus bringing an external perspective to decision-making Looking to the future Growth mindset I experiment and identify opportunities for growth for both myself and the organisation Building for the future I build diverse future-ready teams where all individuals can be at their best About us BT Group was the world s first telco and our heritage in the sector is unrivalled As home to several of the UK s most recognised and cherished brands - BT EE Openreach and Plusnet we have always played a critical role in creating the future and we have reached an inflection point in the transformation of our business Over the next two years we will complete the UK s largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband Together with our heavy investment in 5G we play a central role in revolutionising how people connect with each other While we are through the most capital-intensive phase of our fibre investment meaning we can reward our shareholders for their commitment and patience we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come This includes radical simplification of systems structures and processes on a huge scale Together with our application of AI and technology we are on a path to creating the UK s best telco reimagining the customer experience and relationship with one of this country s biggest infrastructure companies Change on the scale we will all experience in the coming years is unprecedented BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills experience creativity and passion to take this company into a new era A FEW POINTS TO NOTE Although these roles are listed as full-time if you re a job share partnership work reduced hours or any other way of working flexibly please still get in touch We will also offer reasonable adjustments for the selection process if required so please do not hesitate to inform us DON T MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled LGBTQ neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria We re committed to building a diverse inclusive and authentic workplace where everyone can be their best so if you re excited about this role but your past experience doesn t align perfectly with every requirement on the please apply anyway - you may just be the right candidate for this or other roles in our wider team

📌 Km Associate (Haryana)
🏢 BT Group
📍 Haryana