Job Overview The Service Department is responsible for managing the service department of The Company overseeing service and support operations ensuring customer Satisfaction and Leading a team to execute these functions effectively This role Involves strategic planning Operational management and continuous improvement Initiatives to enhance service Quality and efficiency Roles Responsibilities Leads the Service Department ensuring efficient execution of service operations resource planning and quality assurance Acts as the central coordinator between management customer support field teams and other departments Sales Production R D Requirement Skills Oversee installations commissioning and customer handovers Manage AMC contracts warranty claims scheduled maintenance and repairs Handle customer escalations and ensure timely resolution Plan resource allocation manpower tools spares and monitor expense management Coordinate interdepartmentally with Sales Production and R D for service needs Lead performance evaluations track KPIs and analyse service data response time resolution rate Ensure customer feedback is collected analysed and acted upon for service improvements Oversee training programs SOP updates compliance integration and documentation standards Drive continuous improvement initiatives within the service operations Education Qualification Bachelor s Diploma degree in Engineering or a related field Work Experiences 3-5 years in project and service management Work Location Office THALTEJ Job Type Full-time Duty Mon to Fri 10 00 am to 7 00 pm Saturday 10 00 am to 05 00 pm Week Off Sunday Salary Structure 30 000 to 35 000 CTC per month Age Limit 23 to 35 years Job Type Full-time Pay 30 000 00 - 35 000 00 per month Perks Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Work Location In person

📌 Service Manager (electrical) (Gujarat)
🏢 Multitech Control Systems
📍 Gujarat