Job Title Operations Executive Location Kolkata We are looking for a highly organized and proactive Operations Executive to join our growing team The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations especially in areas such as travel bookings billing chauffeur coordination and customer support The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction Key Responsibilities 1 Operational Support Manage and process travel bookings domestic and international in coordination with internal teams and third-party vendors Monitor and verify billing records ensuring all invoices receipts and payment details are accurate and aligned with company policies Handle and coordinate chauffeur services ensuring timely vehicle allocation schedule adherence and issue resolution 2 Customer Interaction Respond to customer queries via email and phone in a professional and timely manner Ensure customer satisfaction by providing effective resolutions to complaints delays or discrepancies Maintain detailed logs of customer interactions feedback and action taken 3 Data Management Reporting Maintain and update internal databases spreadsheets and booking systems to ensure real-time data accuracy Analyse operational data to identify inefficiencies cost-saving opportunities and performance trends Required Skills Comfortable with handling data and making calculations Proficiency in MS Excel Ability to work in double shifts Excellent communication verbal and written in English additional language proficiency is a plus Ability to handle pressure and multitask efficiently in a fast-paced setting Strong organizational and time-management skills Positive attitude with a problem-solving mindset and the ability to work independently or in a team Experience 0-2 years prior experience in travel booking billing chauffeur services or back-office operations is highly preferred Shifts Day Shift 11am - 9pm Night Shift 9pm - 7am 6 Days Working Rotational Week-Offs Job Type Full-time Pay 17 000 00 - 25 000 00 per month Ability to commute relocate Salt Lake Kolkata West Bengal Reliably commute or planning to relocate before starting work Preferred Application Question s What is your current in-hand salary What is your expected in-hand salary If selected within how many days you can join us Experience total 1 year Preferred travel industry 1 year Preferred Shift availability Day Shift Preferred Night Shift Preferred Work Location In person

📌 Customer Service Representative (West Bengal)
🏢 Drivado Transfers
📍 West Bengal