CUSTOMER CARE EXECUTIVE Location KOCHI Department Customer Support Service Reports to Customer Support Manager Team Lead Employment Type Full-Time Job Summary We are seeking a Customer Care Executive to join our team and be the first point of contact for our customers The ideal candidate will be responsible for addressing customer inquiries resolving complaints and providing excellent service across various communication channels including phone email chat or social media Key Responsibilities Handle incoming customer queries and complaints in a qualified and timely manner Provide accurate valid and complete information using the right tools and resources Resolve customer issues efficiently and follow up to ensure full resolution Maintain records of customer interactions and transactions Escalate complex or unresolved issues to the appropriate department or supervisor Ensure customer satisfaction and provide professional customer support Adhere to company policies and procedures while handling customer interactions Achieve performance targets such as customer satisfaction response time and resolution time Key Skills and Competencies Excellent communication and interpersonal skills Problem-solving and conflict resolution skills Patience empathy and a customer-first attitude Ability to work under pressure and manage time effectively Familiarity with CRM systems and practices preferred Basic computer skills MS Office email etc Educational Qualifications Minimum Bachelor s Degree in any discipline Preferred Bachelor s Degree in any discipline Experience 0-2 0-2 years of experience in a customer service or call center environment Freshers may apply Working Conditions Shift-based work may be required Day Night Rotational Office-based or remote work options depending on company policy Job Types Full-time Permanent Fresher Pay 12 000 00 - 15 000 00 per month Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Care Executive (Kerala)
🏢 MALABAR WORLD WIDE LOGISTICS
📍 Kerala