Job Summary Electronics Engineers with good knowledge of engineering concepts who needs to manage and provide online support for device troubleshooting maintenance and replacements at the various operational locations Key Responsibilities Provide technical support to the operations team on device maintenance trouble shooting and replacements Learn and train operations team members based on positive knowledge of product and solutions Update records on support provided maintenance and trouble shooting Voice Process Handle incoming calls emails or chats from customers regarding technical issues Provide step-by-step solutions or escalate unresolved issues to higher-level support Reach out to customers for follow-ups issue resolution or proactive technical checks Conduct feedback calls post-resolution or after installations updates Maintain detailed records of calls and outcomes in CRM tools Provide real-time voice-based assistance to customers experiencing technical problems Maintain detailed records of calls and outcomes in CRM tools Guide customers verbally through troubleshooting steps Ensure clear documentation of issues discussed and actions taken Qualifications Good knowledge in electronics engineering concepts BE or Diploma in Electronics EEE Mechatronics only Experience in working with teams will be an added advantage Job Type Full-time Pay 16 000 00 - 18 000 00 per month Application Question s Do you speak tamil hindi English fluently Language Tamil Hindi Preferred Work Location In person

📌 Technical Support-tamil& Hindi (Tamil Nadu)
🏢 KritiLabs Technologies
📍 Tamil Nadu