We re looking for a highly motivated and experienced Senior Client Servicing Manager to join our team The ideal candidate will have a proven track record of managing and growing multiple client accounts with a strong preference for candidates from an agency background This role requires a blend of strategic thinking relationship-building and a keen eye for new business opportunities You will be the primary point of contact for our key clients ensuring their needs are met while also actively seeking to expand our portfolio Key Responsibilities Client Management Retention Act as the lead point of contact for all matters specific to your portfolio of clients Build and maintain strong long-lasting client relationships by understanding their business objectives and challenges Ensure the timely and successful delivery of our solutions according to client needs and objectives Develop and manage project timelines deliverables and budgets in collaboration with internal teams Forecast and track key account metrics identifying opportunities for upselling and cross-selling Business Development Identify and cultivate new business opportunities to expand our client base Lead pitches and presentations to prospective clients showcasing our agency s capabilities Negotiate contracts and close agreements to maximize profits Conduct market research to stay informed about industry trends competitive landscapes and potential clients Strategic Planning Collaborate with the creative strategy and project management teams to develop comprehensive plans that align with client goals Provide strategic guidance to clients on their campaigns and overall marketing efforts Develop and present quarterly business reviews to key clients Skills Qualifications Experience A minimum of 4 years of experience in a client-facing role with a strong emphasis on managing multiple accounts An agency background is highly preferred Communication Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and persuasively Interpersonal Skills A natural relationship-builder with a knack for empathy and understanding client needs Problem-Solving Robust analytical and problem-solving abilities capable of navigating challenging situations and providing effective solutions Negotiation Proven negotiation skills with a history of successful contract closures Strategic Mindset Ability to think strategically and develop long-term plans for both clients and the agency Education A Bachelor s degree in Marketing Business Communications or a related field Industry Technology Information and Media Employment Type Full-time Job Types Full-time Permanent Pay 600 000 00 - 700 000 00 per year Advantages Health insurance Paid sick time Paid time off Provident Fund Work Location In person