What You ll Do Act as the primary representative for customer queries received via WhatsApp phone and email Respond to inquiries related to products orders returns and services with clarity and professionalism Maintain accurate and up-to-date records of customer interactions in the system CRM Assist customers with order tracking cancellations and basic troubleshooting Handle and resolve basic customer complaints and escalate complex cases to the concerned department Coordinate with internal teams sales operations logistics etc to ensure smooth resolution of customer issues Proactively follow up with customers to ensure queries are closed to their satisfaction Share feedback and recurring issues with the team to help improve processes and customer experience Support in preparing simple daily weekly reports on customer queries and resolutions Maintain a positive and empathetic attitude towards all customers ensuring a high level of service quality What We re Looking For Good verbal and written communication skills English Hindi preferred Basic computer knowledge MS Office Email handling WhatsApp Web Ability to handle multiple queries at once and stay organized Strong listening skills patience and a customer-first mindset Willingness to learn and adapt in a fast-paced environment Bonus Points If You Have prior experience in a customer service helpdesk role Are comfortable with CRM or ticketing tools Can create simple reports or maintain trackers for customer interactions Job Type Full time Pay From 22 000 00 per month Language Hindi Preferred English Required Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Care Executive (New Delhi)
🏢 NAPPA DORI
📍 New Delhi