Job Information Date Opened 24 09 2025 Remote Job Job Type Full time Industry IT Services This is a remote position Beware of fake job offers impersonating Profitroom Read more here https www profitroom com fraud-alert Profitroom- Empowering hotels directly We are now looking for a Customer Success Manager to support our growing customer base in the UK and Nordics In this role you will use your hospitality experience and consulting skills to help our clients adopt Profitroom s products educate them on best practices and advise on strategies to achieve what we do best - generate simply more bookings and maximise revenue Daily activities Serve as the lead point of contact for all customer account management matters Build and maintain solid long-lasting client relationships Support assigned hotel clients and other accommodation providers to maximise their direct revenue potential through Profitroom tools products and services Negotiate contracts and close agreements to maximise profits Understand clients needs and business practices guiding them towards Profitroom solutions that optimise revenue performance and unlock upsell opportunities Develop trusted advisor relationships with key accounts customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions based on customer needs and objectives Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders Develop new business with existing clients and identify opportunities for improvement to meet sales goals Forecast and track key account metrics e g quarterly sales results and annual forecasts Prepare regular reports on account status Collaborate with the sales team to identify and grow opportunities within the UK and Nordics Assist with challenging client requests or escalations as needed Gather feedback from clients and share technical development input via Profitroom s Idea Bank Work with internal development teams to prioritise revenue-generating market needs Drive market-wide initiatives to strengthen Profitroom s position as a leader e g webinars articles and customer success stories Define revenue objectives for group clients and build execute growth plans Join onboarding meetings for group clients to understand technical requirements pre- and post-onboarding Liaise with business analysts and product owners on technical needs managing expectations and building cases for regional global development Requirements Proven work experience as an Account Manager Key Account Manager Sales Account Manager Junior Account Manager or a similar role Demonstrated ability to communicate present and influence stakeholders at all levels including executive and C-level Strong analytical skills with the ability to interpret data identify trends and adapt to changing market conditions Capacity and willingness to gain a working understanding of integrations and systems A proactive problem solver with a proven track record of finding creative client solutions Experience in a consultative capacity driving change and delivering client-focused solutions Ability to manage multiple account projects simultaneously with strong attention to detail Excellent listening negotiation and presentation skills Solid verbal and written communication abilities Consultancy experience is an advantage Solid experience with CRM software e g Salesforce Zoho CRM HubSpot Experience working with hotels in an e-commerce environment and or in hotel revenue management Valid driving licence and access to a car Benefits Contract Options We offer an employment contract or a B2B contract Take Time Off 24 paid days off annually for B2B contracts local public holidays Enjoy Work-Life Balance Fully remote role with flexible working hours Explore the World Annual Work with Us Travel with Us hotel vouchers Grow Your Skills English language classes along with a dedicated team development fund Stay Healthy Co-financed life and medical insurance sports facility access and mental health support Share hospitality extra paid CSR volunteering days each year Join Celebrations Company retreats events wedding baby packs and referral program Transparent Culture Flat hierarchy and open communication channels About us We re a global leader in hospitality software founded in Pozna Poland in 2008 We ve grown to serve over 3 500 customers across five continents helping hotels and resorts maximize their revenue and guest satisfaction We re passionate about innovation and harnessing the latest technology - including AI-driven solutions - to empower hoteliers Our award-winning SaaS platform and marketing services are designed to boost bookings streamline operations and deliver exceptional guest experiences At Profitroom we believe in pushing boundaries embracing change and shaping the future of hospitality through technology

📌 Customer Success Manager (India)
🏢 Profitroom
📍 India