Job Title Customer Service Support Executive Location Sasewadi Pune Experience 1-3 Years Role Summary The Service Support Engineer Hotline will be responsible for handling material movement inward outward validating complaints providing remote technical guidance coordinating with engineers dealers and ensuring timely resolution of customer issues This role requires strong technical troubleshooting ability effective communication and documentation skills to reduce downtime and improve first-time resolution rate FTR Key Responsibilities 1 Material Inward Outward Management Record faulty material received from sites with complete details site dealer product issue Handover faulty material to QA Department for inspection and analysis Maintain an Excel tracker for material sent to engineers sites with details of site description quantity dispatch date invoice and receiving engineer Ensure proper packing and dispatch of material to avoid damage 2 Complaint Validation Resolution Validate complaints on call with dealers before sending engineers Ensure dealers arrange ladder manpower and site access to avoid wasted visits Provide on-call technical guidance for minor issues e g wiring polarity fuse replacement driver reset Guide dealers for signage display issues brightness rate display error resets 3 Coordination Customer Support Coordinate with local electricians when company engineers are unavailable Standardize and negotiate electrician charges within approved cost limits Follow up with dealers to confirm closure of complaints after site work Escalate unresolved or critical issues to the relevant department 4 Documentation Reporting Maintain systematic records of material inward outward complaint validation and resolution status Prepare daily weekly MIS reports for management review Track first-time resolution FTR and identify areas of improvement 5 Coordination with Internal Department Coordination with Design Quality Production Department for sample submission and complaint resolution 6 Site Visit On site visit to for site rectification to near by area in case required Required Skills Competencies Technical Knowledge Basic understanding of electrical electronic systems signage displays and QA processes Software Proficiency MS Excel Jira entry for tracking and complaints Communication Skills Robust verbal and written communication to guide dealers and engineers effectively Problem-Solving Ability to troubleshoot technical issues remotely and minimize site visits Coordination Negotiation Skill in liaising with dealers engineers and local electricians cost-effectively Customer Service Orientation Proactive in ensuring quick resolution and minimal downtime Behavioral Skills Attention to detail accountability teamwork and ability to handle multiple complaints under pressure Educational Qualification Experience Diploma Degree in Electrical Electronics or related field 1-3 years of experience in customer support service coordination or hotline technical support preferred in manufacturing signage or electrical equipment industry Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Experience Service Engineer 1 year Required Jira 1 year Required Work Location In person

📌 Service Engineer (Maharashtra)
🏢 Rapid Job Sountions
📍 Maharashtra