Discover your future at Citi Working at Citi is far more than just a job A career with us means joining a team of more than 230 000 dedicated people from around the globe At Citi you ll have the opportunity to grow your career give back to your community and make a real impact Job Overview The Apps Support Senior Analyst is a seasoned professional role Applies in-depth disciplinary knowledge contributing to the development of new techniques and the improvement of processes and work-flow for the area or function Integrates subject matter and industry expertise within a defined area Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business Evaluates moderately complex and variable issues with substantial potential impact where development of an approach taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information Requires good analytical skills in order to filter prioritize and validate potentially complex and energetic material from multiple sources Strong communication and diplomacy skills are required Regularly assumes informal formal leadership role within teams Involved in coaching and training of current recruits Significant impact in terms of project size geography etc by influencing decisions through advice counsel and or facilitating services to others in area of specialization Work and performance of all teams in the area are directly affected by the performance of the individual KEY RESPONSIBILITIES The Application Support Senior Analyst provides technical and business support for users of Global Payments Applications This includes providing quick resolutions to app issues driving stability efficiency and effectiveness improvements to help us and the business succeed Maintains application systems that have completed the development stage and are running in the daily operations of the firm Manages maintains and supports applications and their operating environments focusing on stability quality and functionality against service level expectations Start of day checks continuous monitoring and regional handover Perform same day risk reconciliations Develop and maintain technical support documentation Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and escalate to business and technology management in a timely manner Ensures that storage and archiving procedures are in place and functioning correctly Formulates and defines scope and objectives for complex application enhancements and problem resolution Reviews and develops application contingency planning to ensure availability to users Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements Participate in application releases from development testing and deployment into production Engages in post implementation analysis to ensure successful system design and functionality Considers implications of the application of technology to the current environment Identifies risks vulnerabilities and security issues communicates impact Ensures essential procedures are followed and helps to define operating standards and processes Act as a liaison between users traders interfacing internal technology groups and vendors Expected to be able to raise problems to appropriate technology and business teams while adhering to Service Level Agreements Acts as advisor or coach to new or lower level analysts Provides evaluative judgment based on analysis of factual information in complicated and unique situations Directly impacts the business by ensuring the quality of work provided by self and others impacts own team and closely related work teams Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information Active involvement in and ownership of Support Project items covering Stability Efficiency and Effectiveness initiatives Performs other duties and functions as assigned Has the ability to operate with a limited level of direct supervision Can exercise independence of judgement and autonomy Acts as SME to senior stakeholders and or other team members Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency ESSENTIAL SKILLS Application Support Experience 8-13 years experience in an Application Support role Experience installing configuring or supporting business applications Experience with some programming languages and willingness ability to learn Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Strong Knowledge of Cross Border Remittances payments SWIFT or ISO 20022 Low and high value payments product and life cycle of payments processing Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand Demonstrated analytical skills Issue tracking and reporting using tools Knowledge experience of problem Management Tools Good all-round technical skills Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholde Education Bachelor s University degree or equivalent experience Technology Skills Unix 5-8 years IT Support experience with AIX or Linux Scripting 3-5 experience writing Shell writing SQL queries Messaging Supporting MQand NDM Others MongoDB and Kafka knowledge is a big plus Monitoring Tools AppDynamics Geneos ITRS ELK experience is an advantage Good understanding and working knowledge in Autosys or relevant batching tools Deployment Tools Have worked on enterprise 1 click deployment tools Worked on Incident management and tracking tools Experience in Autosys Job Scheduling and setup Positive Understanding of network topology Firewalls and Load balancers Communication Skills Excellent written and verbal communication skills Know when to use technical and non technical language Build relationships with peers and management at all levels Personal SKILLS Ability to work in an Offshore Onsite environment Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority Excellent communication and interpersonal skills with the ability to communicate well at all levels Efficiently and effectively manages work time and resources Strong knowledge understanding and application of project management principles and methodologies Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work setting that includes a global focus Strong problem solving and program execution skills while being process orientated Self-motivating and delivery focused individual Ability to understand the big picture - can step back and understand the context of problems before applying analytical skills to address the issues Proven ability to communicate and develop long lasting relationships with all levels of Management in a transparent concise manner - Job Family Group Technology - Job Family Applications Support - Time Type Full time - Most Relevant Skills Please see the requirements listed above - Other Relevant Skills For complementary skills please see above and or contact the recruiter - Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review Accessibility at Citi View Citi s EEO Policy Statement and the Know Your Rights poster

📌 Senior Production Support - Assistant Vice President (Maharashtra)
🏢 Citi
📍 Maharashtra