Urgent Hiring Customer Support Executive bangalore Profile - Customer Support Executive Experience - Min 1 Year CTC - Upto 4 2 LPA Depend on the interview Location - Bangalore Working Days - 6 Days Key Responsibilities Handling Inquiries Responding to customer questions via phone email chat or social media This includes providing information about products services pricing and policies Issue Resolution Investigating and resolving customer complaints or problems which may involve troubleshooting technical issues escalating complex cases to relevant departments or processing returns exchanges Maintaining Records Documenting customer interactions feedback and resolutions in a CRM Customer Relationship Management system Product Knowledge Developing and maintaining in-depth knowledge of the company s offerings to effectively assist customers Feedback Collection Gathering customer feedback to help improve products services and overall customer experience Building Relationships Fostering positive customer relationships through professional and empathetic communication Essential Skills Communication Skills Excellent verbal and written communication active listening and the ability to articulate information clearly and concisely Problem-Solving Skills The ability to analyse situations identify root causes of problems and develop effective solutions Empathy and Patience Understanding and relating to customer concerns even when they are frustrated and maintaining a calm demeanour Interpersonal Skills Building rapport with customers and colleagues Technical Proficiency Familiarity with CRM software communication tools and basic computer skills Adaptability The ability to handle diverse customer needs and adapt to changing policies or procedures Job Types Full time Permanent Pay Up to 420 000 00 per year Benefits Provident Fund Application Question s What Is Your Current Ctc What Is your Expected Ctc What Is Your Notice Period Are You Comfortable With Bangalore Amruthnagar Experience Customer support 1 year Required Technical support 1 year Required Work Location In person

📌 Customer Support Executive (cse) (Karnataka)
🏢 Orbitouch Outsourcing Private
📍 Karnataka