Scope The Sr Technical Consultant - Cloud acts as the point of escalation for infrastructure operations responsible for handling complex issues driving root cause analysis and implementing long-term solutions This role also contributes to infrastructure design optimization and strategic initiatives while mentoring L1 L2 teams and ensuring adherence to best practices Our current technical setting Microsoft Azure VMware ESXi What you ll do Serve as the technical escalation point for critical incidents and cross-domain issues Perform deep-dive troubleshooting root cause analysis RCA and long-term fixes for recurring problems Lead infrastructure upgrades migrations and complex changes across compute storage network and cloud environments Work closely with L3 and architecture teams on solution design providing operational insights and recommendations Drive process improvements and establish advanced SOPs runbooks and knowledge-sharing documents Collaborate with security and compliance teams to enforce governance and risk mitigation Engage with vendors for escalations patch management and advanced product support Contribute to capacity planning performance benchmarking and cost optimization efforts What we are looking for Bachelor s degree in IT Computer Science Electronics preferred or equivalent diploma 6-9 years of experience in infrastructure support engineering roles Change manager change management expert Leading and driving bridge calls Relevant certifications e g Microsoft Red Hat VMware CCNA ITIL Intermediate are highly desirable Expertise in at least two core domains e g Windows Linux servers virtualization storage backup networking cloud Strong troubleshooting and analytical skills for complex multi-layered issues Experience with scripting automation PowerShell Python Ansible Terraform etc Familiarity with enterprise monitoring ITSM and infrastructure orchestration tools Good understanding of ITIL processes with experience driving problem change management Strong communication and collaboration skills to coordinate across teams This role involves rotational shifts including night shifts to provide 24 7 application support Flexibility to work weekends and public holidays as per shift schedule Ability to handle responsibilities independently during off-hours Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status