Project Role Cloud Services Engineer Project Role Description Act as liaison between the client and Accenture operations teams for support and escalations Communicate service delivery health to all stakeholders and explain any performance issues or risks Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime Hold performance meetings to share performance and consumption data and trends Must have skills Hitachi Data Systems HDS Good to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary As a Cloud Services Engineer you will serve as a vital link between clients and Accenture s operations teams facilitating support and managing escalations Your typical day will involve communicating the health of service delivery to stakeholders addressing performance issues and ensuring that cloud orchestration and automation capabilities are functioning optimally You will also conduct performance meetings to discuss data and trends ensuring that service levels are maintained with minimal downtime thereby contributing to the overall success of cloud services Roles Responsibilities - Expected to perform independently and become an SME - Required active participation contribution in team discussions - Contribute in providing solutions to work related problems - Facilitate communication between clients and internal teams to ensure seamless service delivery - Analyze performance metrics and prepare reports for stakeholders to highlight trends and areas for improvement Skilled Technical Skills - Must To Have Skills Proficiency in Hitachi Data Systems HDS - Strong understanding of cloud orchestration and automation tools - Experience with service delivery management and performance monitoring - Ability to analyze and interpret data to inform decision-making - Familiarity with incident management processes and escalation protocols Additional Information - The candidate should have minimum 3 years of experience in Hitachi Data Systems HDS - This position is based at our Kolkata office - A 15 years full time education is required 15 years full time education

📌 Cloud Services Engineer (West Bengal)
🏢 Accenture
📍 West Bengal