Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Citrix Virtual Apps and Desktop Administration Microsoft Azure IaaS AWS Administration PowerShell NetScaler Positive to have skills NA Minimum 2 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as software detectives providing a dynamic service that identifies and resolves issues within various components of critical business systems Your typical day will involve collaborating with team members to troubleshoot problems ensuring system reliability and enhancing user experience through effective solutions You will engage with different stakeholders to understand their needs and provide timely support contributing to the overall efficiency of business operations Roles Responsibilities -Design deploy and manage Citrix Virtual Apps and Desktops in both on-prem and Citrix Cloud environments -Administer and configure Citrix Cloud Connectors resource locations entitlements and policies -Create update decommission VDI desktops manage the virtual image pool gold master images -Manage and maintain Citrix Provisioning Services PVS including image streaming and version control -Maintain and support Citrix Delivery Controllers StoreFront Citrix Studio Director and Workspace -Configure and manage GPOs Citrix policies and Citrix Profile Management for user environments -Deploy and manage printer configurations user profile mappings and agent updates -Support user profiles roaming mandatory and local profiles -Package and deploy applications using tools like App-V MSIX or custom scripts -Test and publish applications to virtual desktops and ensure compatibility across environments -Perform load and performance testing for all VDI components -Monitor VDI systems using Citrix Director Citrix Studio and third-party tools -Troubleshoot Citrix sessions profile load delays application crashes and printing issues -Manage license tracking usage monitoring and capacity planning for Citrix and third-party tools -Monitor and manage SSL TLS certificates used across Citrix infrastructure e g NetScaler StoreFront -Track and renew expiring certificates to maintain secure access and uptime -Maintain a license inventory for Citrix components applications and VDI-related tools -Ensure license compliance and coordinate with vendors for renewals or expansions -Implement and manage security policies across VDI including multi-factor authentication endpoint hardening and access controls -Provide access to production and non-production Citrix environments for troubleshooting and emergency support -Support change and release management processes ensuring minimal disruption Professional Technical Skills - Strong experience in Citrix Virtual Apps Desktops CVAD on-prem and cloud -Hands-on experience with Citrix Cloud including cloud-hosted desktops and apps -Proficiency in managing Citrix PVS image lifecycle and streaming technologies -Expertise in application packaging and deployment in VDI environments -Experience with Citrix NetScaler ADC including authentication SSL offloading and gateway configurations -In-depth understanding of license tracking and certificate lifecycle management in Citrix and related ecosystems -PowerShell scripting for automation and bulk operations -Working knowledge of public cloud platforms Azure AWS or GCP -Familiarity with Active Directory GPO DNS DHCP and profile redirection -Knowledge of monitoring tools like ControlUp eG Innovations or native Citrix tools -Citrix Certifications CCA-V CCP-V CCE-V - Required -Cloud Fundamentals Certification Azure AWS GCP - Required -ITIL Foundation - Preferred -Ability to work independently and make decisions with little direct supervision -Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations -Willingness to work off-hours or participate in on-call support when required Additional Information - The candidate should have minimum 2 years of experience in Citrix Virtual Apps and Desktop Administration - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka