Role Title - D2C Customer Support Executive Role Overview We are seeking a D2C Customer Support Executive who will be the first point of contact for our customers ensuring smooth resolution of queries accurate order management and a delightful post-purchase experience The role also involves supporting D2C operations coordinating with cross-functional teams and driving customer retention initiatives This is a great prospect for someone with 2 years of experience in D2C e-commerce or customer support who is tech-savvy has strong communication skills and can quickly adapt to new tools and processes Key Responsibilities Resolve customer queries and escalations via whatsapp email and calls with empathy and efficiency Track and update daily D2C orders ensuring 100 accuracy in dispatches and deliveries Coordinate with logistics partners to resolve shipment and delivery issues Support marketing by executing broadcasts wallet reminders and merchandising updates via retention tools Assist in implementing pricing checks and discount updates on the website Monitor inventory levels for the warehouse and flag replenishment needs proactively Act as the SPOC for the Delhi warehouse coordinating with logistics marketing and operations Candidate Requirements 2 years of experience in D2C e-commerce customer support or operations Excellent written and verbal communication skills Tech-savvy with ability to quickly learn and adapt to new tools Detail-oriented organized and proactive in problem-solving Comfortable working in a fast-paced cross-functional environment Job Type Full-time Pay 25 000 00 - 29 000 00 per month Benefits Health insurance Provident Fund Education Bachelor s Preferred Experience Customer support 1 year Preferred Language English Preferred Location Andheri East Mumbai Maharashtra Preferred Work Location In person