Company Overview AHOPE SOLUTIONS is a dynamic independent e-commerce community builder dedicated to connecting buyers and sellers seamlessly We provide a comprehensive marketplace for individuals and businesses to buy sell and trade products and services Our mission is to revolutionize the online marketplace experience by offering innovative solutions and exceptional customer service Position Overview We are seeking a motivated and results-driven Customer Service Representative to join our team The ideal candidate will be responsible for making outbound sales calls facilitating the on-boarding process for new clients and providing support to buyers and sellers on our e-commerce platform Additionally the Telemarketing Executive will assist sellers in obtaining bank loan assistance for working capital This position offers an exciting opportunity to be part of a fast-paced and growing company in the e-commerce industry Key Responsibilities Make outbound sales calls to potential clients to promote our e-commerce platform and services Guide new clients through the on-boarding process ensuring a smooth and efficient experience Provide assistance and support to buyers and sellers on the e-commerce platform addressing inquiries and resolving issues promptly Collaborate with the sales team to meet and exceed sales targets and objectives Assist sellers in obtaining bank loan assistance for working capital providing guidance and facilitating the application process Maintain accurate records of sales activities client interactions and on-boarding processes in the CRM system Stay informed about industry trends market developments and competitor activities to identify potential opportunities and challenges Adhere to company policies and procedures including compliance with relevant regulations and guidelines Qualifications Previous experience in telemarketing outbound sales or customer service roles preferred Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with clients Strong negotiation and persuasion skills with a focus on driving results and achieving targets Proactive and self-motivated attitude with the ability to work independently and as part of a team Familiarity with e-commerce platforms and online marketplaces is a plus Knowledge of banking and financial services particularly related to working capital loans is advantageous Proficiency in using CRM software and other relevant tools for sales and client management High school diploma or equivalent additional education or training in sales or business-related fields is a plus Working Conditions Position Customer Service Representative - Outbound Sales Up-sell and X-sell and Client On-boarding Work Schedule Monday to Friday Saturday and Sunday off Shift Timings 08 30 AM - 05 30 PM Location Kotturpuram Chennai 600085 This position may require occasional overtime or flexibility in working hours to accommodate business needs Job Type Full-time Pay 14 000 00 - 20 000 00 per month Perks Food provided Health insurance Provident Fund Schedule Day shift Supplemental Pay Performance bonus Experience total work 1 year Required Sales 1 year Required Language English Required Tamil Required Hindi Preferred Work Location In person

📌 Csr (customer Service Representative) (Tamil Nadu)
🏢 aHOPE Solutions Private
📍 Tamil Nadu