Job Title Call Center ExecutiveJob Summary We are seeking a motivated and customer-focused Call Center Executive to join our team The ideal candidate will be responsible for handling inbound and outbound calls resolving customer inquiries providing information and ensuring customer satisfaction This role requires excellent communication skills patience and a positive attitude Key Responsibilities Handle inbound and outbound customer calls in a skilled and courteous manner Respond to customer inquiries complaints and requests efficiently and accurately Provide product service information to customers Resolve issues and escalate complex problems to the appropriate department Maintain customer records by updating account information in the database Follow communication scripts and adhere to company policies and procedures Meet or exceed call center metrics such as call handling time customer satisfaction and quality scores Maintain a high level of product knowledge to better assist customers Report trends feedback and recurring issues to management Requirements High school diploma or equivalent bachelor s degree is a plus Proven experience in a call center or customer service role is preferred Excellent verbal and written communication skills Ability to handle stressful situations calmly and professionally Strong problem-solving and multitasking abilities Familiarity with CRM systems and practices Basic computer literacy MS Office typing speed etc Work Conditions Full-time position may include weekend or evening shifts Office-based or hybrid remote depending on company policy Fast-paced environment with performance-based targets Preferred Skills Multilingual abilities are an asset Experience in a sales-oriented or technical support call center Knowledge of the company s industry e g telecom banking healthcare Job Type Full-time Pay 25 000 00 - 30 000 00 per month Benefits Paid sick time Paid time off Provident Fund

📌 Call Center Executive (Telangana)
🏢 Renova Hospitals
📍 Telangana