Work Schedule Flex with On Call Duty Environmental Conditions Able to lift 40 lbs without assistance Office How will you make an impact As a member of Thermo Fisher Scientific you ll do exciting work Join a team that values performance quality and innovation As part of a successful growing global organization you will be encouraged to perform at your best With revenues of more than 40 billion and the largest investment in R D in the industry we give our people the resources and chances to create meaningful contributions to the world This is a Network Engineering position with focus on firewall and wireless support The Network Engineer will demonstrate in-depth knowledge of technical management and operational practices to develop the technical strategy used to improve the network globally The candidate will collaborate with technical SMEs architecture and vendors to manage maintain and operate the company network The role will support in developing diagnostic and troubleshooting scripts and validate recent solutions required to support our ecosystems of manufacturing and research locations worldwide This role will be a key part of a multifunctional team that designs supports secures and maintains the underlying network infrastructure What will you do Our global network operation center is ensuring that all outages which are impacting our customers are resolved in a timely manner We aim to fulfill our customer s requests according to our set of SLAs We manage our network changes through a strict ITIL based process We monitor network health including metrics collection visualization and alerting We track network utilization over time to assist capacity management models We are owning the network monitoring settings maintenance and network incident management SOPs We self-serve problem management support for network root cause analysis own and drive problem investigations trend analysis We proactively carry out network vulnerability and patch management software upgrades Be part of the team that supports and improves a global network environment that includes routers switches firewalls wireless controllers and load balancers Find opportunities to improve the corporate network by looking at the cause of the problems Collaborate with the network SMES on optimization initiatives Be responsible for having all aspects of the network environment documented Deliver mentorship and direction to lower level engineers and peer support groups End to end coordination with our vendors and providers for issue resolutions Handling the Service Now work queue to address customer requests within the established service level agreements Drive quality into the metrics we report including measurement of issues network capacity vendor equipment failures analysis and network performance as well as continual assessment of the quality and effectiveness of network monitoring and alerting Responsible for documenting system maintenance enhancements and performance for effective network operations and management Call out complex topics and requests to senior engineers or SMEs Find opportunities for automation and own these initiatives till completion in collaboration with respective SMEs and programmers Guide our customers and colleagues on Global Network engagement and ITIL processes Participate in technology trainings provided by SMEs or vendors How will you get there BA BS education and or work experience in network engineering operations is preferred 6-8 years of demonstrated ability in network engineering operations Deep experience with Cisco and Arista or Fortinet or F5 products and services Automation related programming skills Python or similar is a nice to have Good understanding of Networking and Security standards practices and methods Solid grasp of SD-WAN management troubleshooting is an advantage Understanding and experience of cloud computing specifically relating to networks including AWS and or Azure is an advantage Tool Technology Skills Telco WAN LAN Wireless OSS BSS Service Now Jira Network Switching Routing Secrurity Cloud Product Cisco Fortinet F5 Silver Peak SDWAN Arista Clearpass OperGear Meraki AWS Azure Automation Python API Service Orchestration Knowledge Skills Abilities Excellent verbal and written communication skills good customer service skills and a demonstrable ability to work with various teams Troubleshooting skills Be a self-motivated highly ethical individual with a demonstrated ability to work as independently as well as with a team Be eager to learn new technologies and develop your skills Develop relationships with our clients engineering and peer management teams and effectively navigate across the organization