We are a rapidly growing home massage wellness service offering professional spa therapies at clients homes We are looking for a dynamic Operations Manager who can oversee daily operations manage therapists handle customer escalations and help scale the business Key ResponsibilitiesOperations Administration Oversee daily bookings scheduling and coordination of therapists Ensure smooth functioning of all services across the city Maintain service quality punctuality and customer satisfaction Team Management Recruit train and supervise massage therapists and support staff Manage shift planning attendance and performance Conduct regular team meetings and skill-improvement sessions Customer Experience Handle customer issues complaints and special requests Ensure positive service experience and maintain high ratings Build long-term customer relationships through follow-ups Business Growth Work closely with founders to plan offers packages sales strategies Monitor daily targets revenue and booking performance Implement processes to improve efficiency and reduce costs Reporting Documentation Maintain daily MIS reports performance tracking and analytics Manage vendor partnerships inventories oils sheets equipment Ensure adherence to company policies and standards Requirements 2-5 years experience in operations hospitality wellness service industry Solid communication skills Hindi English preferred Ability to manage teams and handle pressure Comfortable with phone coordination customer interactions Good knowledge of basic software Excel WhatsApp CRM tools Problem-solving mindset and leadership attitude Job Type Full-time Pay 15 000 00 - 20 000 58 per month Work Location In person