Position Customer Service Representative Location Satellite Ahmedabad Shift US Shift Night Shift Experience 1 to 4 Years Working Days 5 5 days working Educational Qualification Minimum Graduate in any stream Key Responsibilities Communicate clearly and professionally with US-based patients doctors and medical staff via phone and email Assist in scheduling appointments sharing treatment updates and handling basic inquiries Provide support related to medical services pharmacy billing prior authorizations and insurance verifications Ensure proper documentation and data entry in patient records and CRM systems Escalate complex or sensitive issues to senior team members as needed Maintain confidentiality and comply with HIPAA and data protection standards Actively participate in training and performance improvement sessions Required Skills Excellent English communication skills spoken and written with a neutral accent Confidence patience and ability to handle conversations with empathy Basic computer knowledge and willingness to learn healthcare software Robust interpersonal skills and ability to work in night shifts Prior BPO experience 0-1 year is a bonus Benefits Growth Career Development Opportunities Competitive Salary DM recruiter abacoshealth in (phone hidden) Job Types Full-time Permanent Language English Preferred Work Location In person

📌 Customer Service Representative (night Shift) (Gujarat)
🏢 Abacos Health
📍 Gujarat