Job Summary The Service Coordinator will be the central point of contact for all service-related inquiries and operations This role is crucial for ensuring the efficient scheduling of technical staff prompt resolution of customer issues and accurate maintenance of service documentation Key Responsibilities Customer Communication Manage all incoming customer calls related to service maintenance and installation requests Service Logistics Handle comprehensive service logging and follow-ups to ensure all tickets are addressed in a timely manner Technician Scheduling Strategically schedule and dispatch technicians for both new product installation and routine emergency maintenance services Client Coordination Coordinate client communication and feedback serving as the liaison between the customer and the technical service team to guarantee satisfaction Reporting Documentation Maintain accurate and detailed service records and reports for analysis of operational efficiency Requirements Proven experience in a coordination dispatch or administrative role preferably within a technical service environment Strong organizational and multitasking skills Excellent verbal and written communication abilities Proficiency in using scheduling software and preparing detailed reports Ability to manage high-volume calls and coordinate a team of field technicians effectively Working Hours 9 30 AM - 6 30 PM How to Apply Interested candidates are invited to send their resume to hr trojantechnologies qa You may also contact us at 974 70599788 Job Types Full time Permanent Pay 15 000 00 - 25 000 00 per month Experience Help desk 1 year Preferred Technical support 1 year Preferred Printers 1 year Preferred Language English Preferred Hindi Preferred Malayalam Preferred Tamil Preferred