About Providence Providence one of the US s largest not-for-profit healthcare systems is committed to high quality compassionate healthcare for all Driven by the belief that health is a human right and the vision Health for a better world Providence and its 121 000 caregivers strive to provide everyone access to affordable quality care and services Providence has a network of 51 hospitals 1 000 care clinics senior services supportive housing and other health and educational services in the US Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2 0 The India center will have focused efforts around healthcare technology and innovation and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences caregiver efficiency and running the business of Providence at scale Why Us Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Role Overview As a Lead Voice Engineer you will be responsible for leading and optimizing mission-critical voice infrastructure systems You will guide the Enterprise Voice Engineer team in deploying advanced voice technologies and will collaborate across technical application and business teams to ensure high-quality voice solutions that align with organizational goals Responsibilities Voice Infrastructure Leadership Lead deployment and support for voice infrastructure processes and technologies Oversee upgrades of voice routers analog gateways and Cisco Unified Communication servers Resolve complex functionality issues related to voice application data security and system configurations offering expert-level oversight Voice Administration Direct installation configuration and management of voice infrastructure Implement advanced backup recovery and maintenance processes for optimal system stability Utilize tools such as Cisco RTMT SolarWinds Wireshark and more for advanced network administration Disaster Recovery Coordinate and lead scheduled disaster recovery tests for mission-critical voice systems to ensure robustness and reliability Monitoring and Optimization Spearhead monitoring diagnosing and optimizing network systems Prepare detailed management documentation outlining root causes performance issues and resolution strategies Technical System Support Collaborate with technical teams to implement configure and support enterprise voice infrastructure providing guidance and expertise Change Control Ensure adherence to change management policies for thorough documentation and compliance Incident and Request Management Maintain alignment with organizational requirements for incident management including SLA and SLT compliance Qualifications Minimum of 5-8 years of experience supporting enterprise voice platforms in a 24x7 environment Expertise in Cisco platforms Cisco Call Manager Cisco Unity Cisco Contact Center Express Cisco CUBE Cisco Emergency Responder Proficiency in VOIP Mobility Wireless Call Accounting systems Voice recording systems and Wallboard systems Proven ability to lead and configure voice architecture with cross-functional teams and third-party vendors Demonstrated leadership in collaborating with teams to achieve organizational goals Exceptional verbal and written communication skills including active listening and strategic communication Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment whether temporary part-time or full time and to promote individuality and diversity of thought and background and acknowledge its role in the organization s success This makes us committed towards equal employment opportunities regardless of race religion or belief color ancestry disability marital status gender sexual orientation age nationality ethnic origin pregnancy or related needs mental or sensory disability HIV Status or any other category protected by applicable law In furtherance to our mission in building a more inclusive and equitable environment we shall from time to time undertake programs to assist uplift and empower underrepresented groups including but not limited to Women PWD Persons with Disabilities LGTBQ Lesbian Gay Transgender Bisexual or Queer Veterans and others We strive to address all forms of discrimination or harassment and provide a protected and confidential process to report any misconduct Contact our Integrity hotline also read our Code of Conduct

📌 Lead Voice Engineer (Telangana)
🏢 PROVIDENCE GLOBAL CENTER
📍 Telangana