Overview We are looking for an experienced COTS Technical Lead - ServiceNow to drive implementation customization and integration of ServiceNow platforms for global telecom clients The role involves leading technical delivery ensuring architectural alignment and enabling scalable solutions across ITSM ITOM CSM and related modules The ideal candidate will combine deep ServiceNow expertise solid technical leadership and an understanding of telecom BSS OSS ecosystems to deliver impactful transformation programs Responsibilities Lead end-to-end design development and deployment of ServiceNow modules and integrations Collaborate with architects business analysts and delivery teams to define technical solutions aligned with business needs Oversee configuration customization and scripting using ServiceNow best practices Design and manage integrations with external systems BSS OSS ERP CRM using REST SOAP and APIs Ensure code quality governance and platform compliance with organizational standards Guide and mentor developers ensuring on-time quality delivery across multiple modules Support ServiceNow upgrades testing and performance optimization Stay current with ServiceNow releases and recommend enhancements aligned with customer roadmaps Requirements Strong understanding of ServiceNow architecture configuration and scripting JavaScript Glide API Flow Designer Business Rules Client Scripts UI Policies Proven experience implementing ITSM ITOM ITBM CSM or FSM modules Proficiency in IntegrationHub MID Server CMDB Discovery and API integrations Experience working in Agile DevOps environments with CI CD tools Git Jenkins Exposure to telecom BSS OSS processes and COTS product ecosystems preferred Bachelor s or Master s degree in Computer Science Information Technology or Electronics Engineering or equivalent Certifications Preferred ServiceNow Certified System Administrator CSA - mandatory ServiceNow Certified Implementation Specialist ITSM ITOM CSM preferred Certifications in cloud platforms AWS Azure or DevOps tools are an advantage

📌 Cots- Technical Lead (servicenow) (Tamil Nadu)
🏢 Prodapt Solutions
📍 Tamil Nadu