Position Summary The Key Account Manager - Chennai Region KAM will be responsible for managing and nurturing relationships with key regional clients in Chennai and surrounding areas The KAM will ensure service excellence account retention and regional growth The role requires a strong customer focus cross-functional coordination and a proactive approach to identifying and addressing client needs Key Duties 1 Regional Key Account Management Relationship Building Serve as the primary relationship owner for key accounts in Chennai and nearby regions Engage regularly with client stakeholders Plant Heads Regional Procurement Operations Managers etc to understand their needs Ensure timely issue resolution and consistent service delivery in collaboration with on-ground operations teams Conduct quarterly or monthly business reviews with regional clients focusing on service performance improvement areas and local business needs 2 Regional Insights Reporting Collect service data and customer feedback from regional units to highlight trends and flag concerns to the NKAM Prepare regional account performance reports and assist in developing action plans for service enhancements Monitor NPS Customer Satisfaction C-Sat and other metrics at the regional level and implement corrective actions as needed 3 Support Growth and Retention Initiatives Identify upselling cross-selling and renewal opportunities within the assigned accounts Support execution of customized account strategies and ensure alignment with national goals Work closely with sales and service teams to deliver value-added solutions and build long-term partnerships 4 Internal Coordination Execution Coordinate with internal teams including service delivery logistics finance and operations to ensure high customer satisfaction Provide regular updates and account health reports to the NKAM Support compliance with contract terms SLAs and service commitments Key Requirements Bachelor s degree in business Marketing or a related field MBA preferred 5-8 years of experience in key account management client servicing or operations in a B2B service environment Strong communication and relationship management skills Ability to work cross-functionally and influence without authority Analytical mindset with experience using service and satisfaction metrics Proficiency in MS Excel PowerPoint and CRM tools Fluency in English and Tamil Preferred Qualifications Experience 7 years of experience in key account management business development or customer engagement roles Experience in a manufacturing industrial services or related sector is preferred Strong proficiency in data analysis CRM tools and customer analytics MBA or equivalent degree in Business Sales Marketing or a relevant field Languages Good spoken and written English Expected timeframe for selection 4 Weeks it is strictly 4 weeks Job Types Full-time Permanent Application Question s Do you have the experience in any of the following industry - facility management pest control corporate services courier and logistics leasing and rentals hospitality or integrated service providers Pls specify which one below Do you have the solid proficiency in data analysis CRM tools and customer analytics Whether you have 7 years of experience in key account management business development or customer engagement roles Work Location In person

📌 Key Account Manager (Tamil Nadu)
🏢 Butterfly Groups
📍 Tamil Nadu