NNIIT is a pioneering Edtech start-up to empower individuals in the digital age We are actively seeking talented individuals to join our dynamic team in Hyderabad If you meet the qualifications and are passionate about making an impact in the Ed-tech sector keep reading Job Title Operations Associate - Edu Tech One-on-One Classes Minimum Previous experience in a similar role in the K-12 segment Salary 15 000-25000 per month Work Hours 11 30 am - 9 pm Location Begumpet Hyderabad - Onsite Prerequisites Own Laptop Language Hindi Telugu English Skills Advanced Excel Dashboards Communications Escalations Handling Interpersonal Skills NOTE Minimum experience from 6 months to 1 year Position Overview As an Operations Intern specializing in Edu Tech One-on-One Classes you will assist in the smooth operation and delivery of high-quality educational services in a one-on-one setting Your responsibilities will include various facets of operations management such as scheduling resource allocation quality assurance and customer satisfaction You will work closely with educators students and other internal stakeholders to support the learning experience and the success of the educational program Key Responsibilities Scheduling and Resource Management Assist in coordinating and managing schedules for both educators and students ensuring optimal utilization of time and resources Help allocate educators to students based on their expertise availability and student requirements Monitor and adjust schedules as needed to accommodate changes or special requests Quality Assurance Support the establishment and maintenance of quality standards for educational delivery ensuring consistency and effectiveness in one-on-one teaching sessions Assist in conducting regular evaluations of educators and student performance providing constructive feedback and support for improvement Implement quality improvement initiatives based on feedback and performance metrics Customer Relationship Management Act as a primary point of contact for students and their families addressing inquiries concerns and requests in a timely and professional manner Build strong relationships with students and their families fostering a supportive and engaging learning environment Collaborate with the sales and marketing teams to identify opportunities for upselling or cross-selling educational services Operational Efficiency Help streamline operational processes and workflows to enhance efficiency and productivity Identify areas for improvement in the delivery of educational services and implement solutions to optimize performance Monitor key performance indicators KPIs related to operations and take proactive measures to achieve targets and objectives Team Collaboration Work closely with the recruitment and training teams to onboard and develop educators ensuring they have the necessary skills and resources to deliver exceptional educational experiences Collaborate with cross-functional teams including technology finance and logistics to support the overall success of the educational program Qualifications Previous experience in a similar role in the K-12 segment Excellent written and verbal communication skills Strong organizational and time management skills Outstanding interpersonal skills A willingness to learn and adapt to changing priorities Proficiency in relevant software applications including scheduling and CRM systems Passion for education and a commitment to providing high-quality learning experiences Salary and Benefits Salary 15 000-25000 per month Based on experience Incentives Great incentives based on performance Growth Opportunities Can be turned into a permanent position with a hike as per performance Opportunity for growth and advancement including the possibility of team leadership roles Job Types Full time Fresher Pay 15 000 00 - 25 000 00 per month Work Location In person