Work Your Magic with us Ready to explore break barriers and discover more We know you ve got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people s lives with our solutions in Healthcare Life Science and Electronics Together we dream big and are passionate about caring for our rich mix of people customers patients and planet That s why we are always looking for curious minds that see themselves imagining the unimageable with us Your Role We are looking for a self-starter Field service Engineer to deliver the desired customer service experience The goal is to drive service success that improves customer satisfaction maximizes customer retention and increases Business Revenue Provide service and customer support during field visits Manage all on site installation repair maintenance and PM visits IQ OQ Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Follow Document processes through SFDC Service Max Follow all company s filed procedures and protocols Cooperate with technical team and share information across the organization Generation of Service Revenue for Company Build positive relationships with customers Maintain and Increase NPS Support sales team for Consumables sales and Buyback of old Instruments Providing service and customer support during field visits Managing all on site installation repair maintenance and PM visits IQ OQ Generation of Service Revenue for Company support to sales Marketing team Delivering highest Service quality levels in region assigned and maintain and Increase NPS Who you are Industry- Analytical or Biomedical industry Minimum 2-3 years of experience in service Qualification BE Btech in Electronics Instrumentation Electrical Mechanical Proven field service experience Ability to troubleshoot test repair and service technical equipment English literacy Ability to work flexible and to adapt to changing work setting Familiarity with Digital tools and applications What we offer We are curious minds that come from a broad range of backgrounds perspectives and life experiences We celebrate all dimensions of diversity and believe that it drives excellence and innovation strengthening our ability to lead in science and technology We are committed to creating access and opportunities for all to develop and grow at your own pace Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress Apply now and become a part of our diverse team

📌 Field Service Engineer (Maharashtra)
🏢 Merck
📍 Maharashtra