Location In-Office Palam Recent Delhi Company Shubhamkriti Jewels Job Type Full-Time One Month Contract Join Date Immediate Joiner Preferred Salary 15 000 - 20 000 per month About the Company Shubhamkriti Jewels is a premium jewelry brand that blends traditional artistry with a modern digital presence With a rapidly growing customer base we are looking for a Customer Relationship Manager CRM who can build trust strengthen relationships and ensure excellent service for both online and offline customers Role Overview The CRM will serve as the key point of contact for customers handling queries providing after-sales support coordinating events and nurturing long-term loyalty This role requires someone with excellent communication skills a problem-solving mindset and the ability to manage customer interactions across multiple channels Key Responsibilities Serve as the primary contact for customer inquiries complaints and feedback Build and maintain strong relationships with customers to enhance retention and loyalty Coordinate with sales e-commerce and marketing teams to ensure seamless service delivery Handle customer follow-ups for purchases payments and service requests Maintain detailed records of customer interactions and update CRM databases Assist in planning and executing customer engagement campaigns and brand events Resolve escalations promptly and ensure customer satisfaction Generate reports on customer feedback repeat purchases and retention metrics Requirements 2-5 years of experience in customer service client servicing or CRM roles preferably in retail jewelry fashion or luxury goods Excellent communication and interpersonal skills English Hindi required Strong problem-solving abilities with a customer-first approach Familiarity with CRM software tools MS Office and Google Sheets Ability to handle multiple customers and tasks with patience and professionalism Preferred Qualifications Experience in handling premium or luxury clientele Event coordination or customer engagement background Residing within New Delhi Benefits Food provided at the office Competitive pay with performance-based incentives Opportunity to work in a creative and growing jewelry brand Schedule Day Shift Weekend Availability as per business needs How to Apply Send your resume to cloudshubhamkriti gmail com Subject Line Application - Customer Relationship Manager Shortlisted candidates will be contacted for the next round of discussions Job Type Contractual Temporary Contract length 1 month Pay 15 000 00 - 18 000 00 per month Ability to commute relocate Palam Extn Delhi Delhi Reliably commute or planning to relocate before starting work Preferred Work Location In person

📌 Customer Relations Manager (New Delhi)
🏢 Shubhamkriti Jewels
📍 New Delhi