Customer Service Executive - Email Process at IGT Solutions Gurgaon Company IGT Solutions A Next-Gen Customer Experience Company Location Gurgaon India Employment Type Full time About IGT Solutions IGT Solutions is a global leader in providing integrated BPM Business Process Management Technology and Digital Services Solutions We partner with the world s most innovative brands to deliver transformative customer experiences CX Join our dynamic team in Gurgaon and be the voice of our valued customer The Opportunity Customer Service Executive - Email Process We are hiring highly motivated and articulate individuals for a Customer Service Executive role focusing on our Email support process You will be responsible for managing and resolving customer queries for one of our prestigious clients in the financial services sector delivering an exceptional service experience Key Responsibilities Manage customer inquiries and resolve issues efficiently and accurately through written communication email Maintain a high standard of written English communication ensuring clarity conciseness and correct grammar in all correspondence Adhere to defined process flows and service level agreements SLAs for timely customer resolution Document customer interactions and transactions meticulously in the designated systems Collaborate with internal teams to escalate and resolve complex customer concerns What We Require Education Mandatory Graduate in any stream Experience Minimum 6 months of proven experience in a Customer Service role is essential Voice Email or Chat process experience will be highly preferred Excellent proficiency in written English communication and comprehension Strong customer orientation problem-solving abilities and attention to detail Willingness to work in a challenging and high-energy environment Work Structure Working Days 6 days working week Shift Rotational Shifts candidates must be comfortable working in a 24 7 environment including night shifts if required Week Off Rotational Week Off Perks Transport facility available within defined operational limits routes Ready to join a globally recognized CX brand If you meet the above criteria and are looking for a fantastic opportunity in Gurgaon click Apply Now to begin your application IGTSolutions CustomerService EmailProcess JobsInGurgaon BPOJobs Hiring CustomerExperience GraduateJobs Job Types Full-time Permanent Pay 20 000 00 - 24 000 00 per month Benefits Leave encashment Paid time off Language English Preferred Hindi Preferred Work Location In person

📌 Customer Service Executive - Email Process At Igt Solutions (gurgaon) (Haryana)
🏢 IGT solutions
📍 Haryana