Job Title Service Manager - IoT Solutions Location Rabale Navi Mumbai Experience 3-8 years Industry IoT Industrial Automation Manufacturing Department Customer Service We are seeking a Service Manager to provide online technical support troubleshooting and remote commissioning for our IoT-enabled manufacturing equipment This role ensures seamless system performance for customers while reducing downtime and providing proactive support Key Responsibilities Provide remote technical support for IoT devices sensors gateways E-surveillance systems and associated software platforms Assist customers with installation configuration and setup through calls video sessions remote desktop tools or field visits Troubleshoot and resolve hardware firmware sensor-related and network issues within defined SLAs Carry out diagnostics and coordinate with the repair team to complete repair activities and replacement processes for faulty devices ensuring timely restoration of services Address and resolve client queries promptly ensuring complete customer satisfaction Collaborate with Product QA and R D teams to escalate and resolve complex technical issues Maintain detailed support ticket logs service logs issue reports and repair documentation for internal tracking and compliance Conduct training sessions for customers and internal teams on system operation preventive maintenance and troubleshooting best practices Proactively monitor system health and E-surveillance performance recommending preventive and corrective actions to minimize downtime Support continuous improvement initiatives by providing feedback on recurring issues and customer pain points Requirements B E B Tech in Electronics Electrical 3-8 years of experience in remote support service or commissioning for IoT automation systems Understanding of sensors controllers and communication protocols MQTT Modbus TCP IP Good knowledge of networking basics Wi-Fi Ethernet VPN SIM-based connectivity Excellent communication and problem-solving skills Ability to work independently and manage multiple remote support cases Key Skills Remote Troubleshooting IoT Systems Support Network Diagnostics PLC Sensor Knowledge Customer Support Online Training Documentation Job Types Full time Permanent Pay 480 000 00 - 660 000 00 per year Benefits Provident Fund Work Location In person

📌 Service Manager (Maharashtra)
🏢 UtopiaTech
📍 Maharashtra