Technical Support Engineering Bangalore Karnataka India Date postedSep 26 2025 Job number1835738 Work site3 days week in-office TravelNoneRole typeIndividual Contributor ProfessionTechnical Support DisciplineTechnical Support Engineering Employment typeFull-Time Overview With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring that we consistently exceed customers expectations in every interaction whether in-product digital or human-centered CE S is responsible for all up services across the company including consulting customer success and support across Microsoft s portfolio of solutions and products Join CE S and help us accelerate AI transformation for our customers and the world Within CE S the Customer Service Support CSS organization builds trust and confidence for every person and organization through delivering a seamless support experience In CSS we are powered by Microsoft s AI technology to help consumers businesses partners and more resolve their issues quickly and securely helping prevent future problems from occurring and achieving more from their Microsoft investment In the Customer Service Support CSS team we are looking for people with a passion for delivering customer success As a Technical Support Engineer you will own troubleshoot and solve customer technical issues This opportunity will allow you to accelerate your career growth hone your problem-solving collaboration and research skills and develop your technical proficiency This role is flexible in that you can work up to 50 from home Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Qualifications Required Qualifications Bachelor s degree in Computer Science Information Technology IT or related field AND 1 years of technical support technical consulting experience or information technology experience o OR 3 years of technical support technical consulting experience or information technology experience o OR equivalent experience Language Qualification English Language fluent in reading writing and speaking Preferred Qualifications Below are the key skill requirements we re targeting specifically in the Azure Identity Microsoft Entra Azure Identity - Skill Requirements Strong foundational knowledge including Azure Active Directory Microsoft Entra and hybrid identity models Experience with authentication and authorization concepts including o Single Sign-On SSO Seamless SSO o Multi-Factor Authentication MFA Password less authentication o Conditional Access PoliciesHands-on exposure to Azure AD Connect Hybrid Identity configuration and troubleshooting account mgmt authentication sync issues Understanding of Azure AD Cloud Sync Azure AD App Proxy ADFS WAP Device Registration B2B B2C PTA PHS Application integration with Azure AD Understanding of identity federation technologies ADFS SAML OAuth OpenID Connect Ability to analyze and troubleshoot login failures token issues and account lockout scenarios Knowledge of RBAC Role-Based Access Control and Good coding software development skills are a plus Knowledge of PKI and Authentication protocols Comfortable with PowerShell scripting and commands Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud Background Check upon hire transfer and every two years thereafter Responsibilities Response and Resolution You own investigate and solve customer technical issues collaborating within and across teams and leveraging troubleshooting tools and practices Readiness You lead or participate in building communities with peer delivery roles and where appropriate share your knowledge You develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness Product Process Improvement You identify potential product defects and escalate appropriately to resolve contributing to Microsoft product improvements Benefits perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal prospect employer All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex including pregnancy sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances If you need assistance and or a reasonable accommodation due to a disability during the application process read more about requesting accommodations

📌 Technical Support Engineering (Karnataka)
🏢 Microsoft
📍 Karnataka