Key Responsibilities 1 Service Operations Management Oversee the entire service department including workshop body shop and customer service Ensure smooth workflow management job allocation and timely vehicle delivery Maintain high-quality standards in repair and maintenance as per OEM guidelines 2 Business Financial Performance Drive profitability of the service department through effective cost control and revenue enhancement Monitor and achieve monthly annual service targets including labor revenue spare parts sales and customer retention Prepare budgets forecasts and MIS reports for management review 3 Customer Satisfaction Retention Ensure customer complaints are handled promptly and effectively Monitor CSI Customer Satisfaction Index scores and take corrective actions to improve service quality Develop loyalty programs and retention strategies in coordination with the CRM team 4 Team Leadership Development Lead and motivate a team of Service Managers Advisors Technicians Body Shop staff and Support staff Conduct regular training skill development and performance evaluations Foster a positive work culture that encourages teamwork accountability and continuous improvement 5 Compliance Standards Ensure compliance with OEM standards dealership policies and statutory regulations Maintain safety housekeeping and discipline across the service facility Implement quality checks and audits regularly 6 Strategic Initiatives Identify opportunities for business growth including new service offerings Enhance digital tools adoption DMS CRM online service booking etc Build strong relationships with OEM representatives and corporate clients Key Skills Competencies In-depth knowledge of automobile service operations cars vehicles Strong leadership and people management skills Excellent customer handling and communication abilities Business acumen with a focus on profitability and growth Analytical skills for problem-solving and decision-making Proficiency in DMS ERP and MS Office tools Qualifications Experience Graduate Diploma Degree in Automobile Mechanical Engineering preferred 10-15 years of experience in automobile service with at least 5 years in a senior managerial role especially Maruti Suzuki Proven track record of achieving service and business targets Job Types Full-time Permanent Pay 21 688 82 - 87 351 68 per month Advantages Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Work Location In person

📌 Gm Service (Kerala)
🏢 Bimal Maruti
📍 Kerala