What you can expect The Service Engineer helps ensure customer satisfaction by taking full ownership of technical issues and providing expert support They lead root cause analysis work closely with engineering teams and handle complex escalations This role also involves improving support processes creating automation tools sharing knowledge and updating Jira The engineer joins customer calls to troubleshoot issues and takes part in the on-call rotation for continuous support About the Team Service Engineers are problem-solvers who design thoughtful solutions with customers and users at the center In this role you ll collaborate across teams to deliver impactful projects that transform how people communicate What we re looking for Have at least 6 years of relevant industry experience Demonstrate proficiency in at least one programming language Java C C C NET Python JavaScript HTML Use relational databases MySQL and write efficient SQL queries Know QOS SIP End to End call flow troubleshooting of VoIP services Apply knowledge of security frameworks JWT OAuth2 SAML and network protocols TCP UDP IP SIP HTTP HTTPS SSL TLS XMPP Lead root cause analysis and track defect resolution to completion with attention to detail and the ability to troubleshoot with limited information Design and develop automation and utilities to enhance service functionality and workflow Show familiarity with AI and cloud environment Demonstrate experience with JIRA or other bug tracking tools Have excellent verbal and written communication skills Ways of Working Our structured hybrid approach is centered around our offices and remote work environments The work style of each role Hybrid Remote or In-Person is indicated in the job description posting Benefits As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health support work-life balance and contribute to their community in meaningful ways About Us Zoomies help people stay connected so they can get more done together We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars We re problem-solvers working at a fast pace to design solutions with our customers and users in mind Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment Our Commitment At Zoom we believe outstanding work happens when people feel supported and empowered We re committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential If you require an accommodation during the hiring process let us know we re here to support you at every step If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon This form is solely for applicants who require an accommodation due to a qualifying medical disability Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed LI-Remote

📌 Service Engineer (India)
🏢 Zoom Communications
📍 India