ROLE Trainer DESIGNATION Trainer 2 LOCATION Gurgaon YEARS OF EXPERIENCE 3 Yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment including student progress monitoring for the duration of training providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning hands on demonstrations and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition agents from training to production setting ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls attending client and cross functional meetings as needed and side by side observations Ensure effective consistent communication with managers peers and other resource groups including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training interactive classroom training and written job aids Measure the effectiveness of training programs using various feedback methods - focus groups interviews and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager Supervisor on the basis of internal customer feedback and or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases policies processes and procedures Key skills and knowledge Bachelor s Degree in a related field with two to four years of relevant experience preferred Proven experience in training methodologies and soft skills communication skills critical thinking time management team building etc Strong communication skills both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task prioritize and meet timelines of deliverables Self-starter sense of urgency and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Knowledge and experience in own discipline still acquiring higher level knowledge and skills Analyzes possible solutions using standard procedures and principles Builds knowledge of the organization processes and customers Solves a range of straightforward problems Receives a moderate level of guidance and direction Education-Graduate in Bpharma Mpharma Disclaimer Disclaimer - Neither Concentrix nor any authorized 3rd party who assist with our recruitment process ever ask candidates for recruitment processing or any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities

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🏢 Career Guideline services India
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