Key Responsibilities Outbound Calling Initiating calls to potential and existing customers to promote products or services explain features and benefits and persuade them to make purchases or appointments Lead Generation Identifying potential customers and gathering their contact information to create sales leads for the sales team Customer Support Handling inbound calls from customers answering their questions providing information and resolving any issues or complaints they may have Record Maintenance Accurately documenting customer interactions updating databases and maintaining records of calls sales and customer feedback Customer Retention Following up with clients to ensure their satisfaction collect feedback and maintain positive relationships Database Management Maintaining and updating customer contact databases and sales records in a Customer Relationship Management CRM system Essential Skills Qualifications Strong Communication Excellent verbal communication skills to effectively interact with a variety of customers and adapt their approach and language as needed Persuasion Sales The ability to use persuasive techniques to influence customers and generate sales or appointments Problem-Solving The capacity to listen to customer needs understand their issues and offer appropriate solutions Adaptability The ability to adjust to challenging situations and interact with diverse customer types during phone conversations Basic Computer Skills Proficiency with CRM software and telephone systems to manage interactions and maintain records Local Language Proficiency Knowledge of the local language and potentially additional languages can be advantageous especially for domestic telecalling roles Job Type Full time Pay 10 000 00 - 20 000 00 per month