About CompanyKeka has been a silent revolution in the making since our launch 8 years ago Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world Today we are India s 1 platform in the segment with the greatest number of current customers adopting the platform all with zero advertising spend and pure customer love We are an organization built by our employees The passion and the extreme ownership that our people bring to the table are contagious We don t hide our shortcomings and aren t afraid to ask for help When we fail we learn adapt and do better in the future This open culture encourages our people to innovate regardless of their function and across departmental boundaries In November 2022 the company secured India s largest Series A SaaS funding with a whopping 57 million from WestBridge Capital We re looking for a Client Support Lead to drive a high-performing support team serving our US clients You ll ensure smooth client interactions quick issue resolution and continuous process improvements Strong mentorship communication skills and hands-on experience with support tools are essential Experience in HR domain and SaaS industry is a plus Key Responsibilities Lead and mentor a client support team handling US accounts Ensure prompt resolution of client queries and escalations Identify opportunities for process improvements to boost customer satisfaction Partner with cross-functional teams to deliver exceptional client experience Requirements Proven experience managing a support team Experience working with US clients Experience in HR domain is a plus Proficiency with CRM ticketing systems and customer support tools Excellent communication and interpersonal skills SaaS industry experience preferred

📌 Lead - Client Support - Us (Telangana)
🏢 Keka HR Payroll Software
📍 Telangana