Gender Male Languages known English Hindi Kannada Tulu Work location Shoolin Palace Airport Road Maravoor Bridge Mangaluru - 574142 Educational Qualification Any degree but preferred Diploma or Bachelors in Hospitality Experience Minimum of 2-3 years of experience in hotel operations in the hotel industry - Roles and Responsibilities We are seeking a dynamic detail-oriented and experienced Assistant Operations Manager to join our team This role will be essential in overseeing daily hotel operations ensuring exceptional guest service and maintaining productive management practices The ideal candidate with a proven track record of leadership problem-solving and operational excellence Assist in overseeing daily hotel operations across all departments Supervise and train staff to ensure top-tier guest service Address guest inquiries and resolve concerns promptly Assist in budgeting financial reporting and cost control Ensure all hotel services meet quality standards and identify areas for improvement Manage inventory and ensure necessary supplies are maintained Ensure compliance with health safety and legal regulations Collaborate across departments for operational efficiency Monitor and improve operational procedures to enhance efficiency Coordinate with suppliers and external vendors to ensure smooth operations Conduct regular inspections of hotel facilities to ensure they are well-maintained Assist in the development and implementation of marketing and promotional strategies Assist in preparing performance reports and analyze trends to improve hotel services Manage and respond to incoming leads from various channels website OTAs social media email phone travel agents Maintain an up-to-date database of leads using CRM software or lead management tools Qualify leads and assess their requirements budgets and timelines Assign leads to relevant sales or reservations team members and track follow-up status Coordinate with the relevant team to ensure timely quotations property tours and negotiations Follow up with leads to nurture and convert them into confirmed bookings or event contracts Oversee the planning and execution of all events held within the property ensuring alignment with brand standards and guest expectations Coordinate with the events sales team to review event bookings client requirements and logistical needs Ensure readiness of all event spaces banquet halls lawns conference rooms in terms of cleanliness setup safety and equipment availability Supervise property staff housekeeping engineering F B security to support smooth event operations Address and resolve any operational issues or last-minute requests during events to ensure client satisfaction Conduct pre-event checks and post-event inspections to maintain venue standards and schedule necessary maintenance Monitor vendor activities on-site decorators AV teams caterers to ensure compliance with property policies Ensure compliance with local regulations and safety protocols during events Collaborate with the finance team to track event-related revenue and operational costs at the property level Collect feedback from clients post-event and recommend operational improvements to enhance service delivery Skill Sets Competencies Strong leadership and team management abilities Excellent customer service skills and conflict resolution abilities Strong problem-solving and analytical skills Effective verbal and written communication skills Ability to multitask and manage time effectively Job Types Full-time Permanent Pay 25 000 00 - 40 000 00 per month Benefits Food provided Health insurance Provident Fund Work Location In person

📌 Assistant Operations Manager(hospitality) (Karnataka)
🏢 THE SHOOLIN GROUP
📍 Karnataka