Join Amgen s Mission of Serving Patients At Amgen if you feel like you re part of something bigger it s because you are Our shared mission to serve patients living with serious illnesses drives all that we do Since 1980 we ve helped pioneer the world of biotech in our fight against the world s toughest diseases With our focus on four therapeutic areas -Oncology Inflammation General Medicine and Rare Disease- we reach millions of patients each year As a member of the Amgen team you ll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives Our award-winning culture is collaborative innovative and science based If you have a passion for challenges and the opportunities that lay within them you ll thrive as part of the Amgen team Join us and transform the lives of patients while transforming your career Senior Manager IS - Endpoint Engineering What you will do Let s do this Let s change the world In this vital role you will be responsible for the design architecture and management of the end user computing platform designing and maintaining technology standards based on industry best practices managing a technology roadmap and proposing and developing new solutions based on business strategy The IS Senior Manager will work with the broader IS and business organization to deliver solutions serve as a domain specialist in end-user computing technology manage governance and compliance to the standards and drive focus on delivering excellent customer experience As a people manager the organizational duties will include handling resource demand and capacity staff performance management and talent development Roles Responsibilities Delivering a seamless secure and outstanding user experience Identifying ways to enhance business value from Amgen s device technology Leading the technical team to define architect and handle the end-user computing environment including PCs mobile devices and VDI Building and maintaining the systems tools policies and processes to deliver and support application and workforce services on end-user devices enterprise-wide Communicating device benefits to colleagues and guiding governance and enablement teams on impactful partner-focused changes Tracking reporting and leading key metrics to demonstrate gains in stability usage and efficiency Supervising testing and qualification of all desktop laptop software and updates to meet compliance and audit standards Designing and developing the next-generation desktop platform through Modern Device Management MDM Maintaining short- and long-term strategies and roadmaps for all device types including laptops desktops manufacturing systems virtual desktops AWS VDI and iOS devices Providing technical guidance of device vendors and tracking their product roadmaps Handling vendor critical issues for open tickets and requests Actively engaging in high-priority outages solving and capacity and availability planning Defining architectural solutions through business reviews current-state analysis and implementation of industry standard methodologies in collaboration with operations enablement and enterprise architecture Lead strategic Information Systems projects and initiatives Leading and developing an engineering team driving talent growth and conducting performance evaluations What we expect of you We are all different yet we all use our unique contributions to serve patients Basic Qualifications Doctorate degree Master s degree Bachelor s degree and 12 to 17 years of Information Systems experience Three years of experience in people management or leading teams projects programs or resource allocation Functional Skills Skilled in designing solutions for Digital Workspace technologies including mobility virtualization and end-user devices Experience creating strategic execution plans to address gaps between current and future business goals Expert in applying enterprise architecture frameworks to enhance reliability and support multi-functional decisions Proficient with iOS iPadOS macOS Windows 10 11 and virtualization technologies Experienced in collaborating with DevOps and Agile teams Strong background in system orchestration and integration Proven UEM expertise Intune Microsoft Endpoint Manager Jamf in provisioning deployment updates and policy management Skilled in automation using PowerShell and Bash scripting Experienced in packaging software for large-scale deployment on Windows and Mac Track record of delivering business-aligned solutions that drive digital transformation across functions Qualified Certifications Scaled Agile Framework SAFe for Teams preferred Soft Skills Excellent verbal and written communication with customers team members and management Positive proactive attitude focused on service improvement and going above and beyond Proven experience managing outsourced partners for device deployments OS updates and quality testing Self-starter who thrives in fast-paced high-pressure environments What you can expect of us As we work to develop treatments that take care of others we also work to care for your qualified and personal growth and well-being From our competitive benefits to our collaborative culture we ll support your journey every step of the way In addition to the base salary Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards Apply now and make a lasting impact with the Amgen team careers amgen com As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients Together we compete in the fight against serious disease Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation